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Collections Supervisor

DHL ExpressCity of Brisbane, Queensland, Australia

10 days ago

Job description

2 days ago Be among the first 25 applicants

Wonder what’s it like to work for the best? We have been delivering the world to Australia since 1972, now we want to deliver you an adventurous career, that will bring you to new HEIGHTS!

HOW DO WE RECOGNISE YOU?

Annual KPI based merit bonus (10% of your salary)
Work from home 2 days per week
200yearly health and well-being allowance
500yearly international travel allowance
Long service awards, recognition events and monetary prizes
Access to internal employee perks & benefits discounts
12 weeks paid parental leave(continuation of superannuation payments)
Inclusive culture with employee-led diversity groups
EAP for you and your immediate family

WHAT WILL YOU BE DOING?

Lead a team of Credit Controllers to coordinate collections and minimise bad debt for an assigned portfolio of customers

Build up and maintain stakeholder relationship across the entire OTC chain

Manage escalations between customers, sales representatives, country DHL entities and the accounts receivables department

Set up, review and maintains service line agreements with country sales, customer service and operation

To provide professional and qualitative customer service in line with set DHL standards

Recruit, build, manage and develop a team of motivated staff members to maximise performance and ensure delivery of the agreed objectives

This is afull-time permanent position working Monday to Fridayduring business hours, flexibility with hours during peak times may be required

WHAT CAN YOU BRING?

Proven leadership experience – Highly desirable in finance services

Experience in accounts receivable or credit control roles - Desirable

Proficiency in financial systems (e.g. SAP / Oracle) - Desirable

Advanced Excel skills and ability to interpret data and reporting

Ability to work proactively with the customer to identify commercial / service improvement opportunities

Deliver innovative solutions and services that create value for customers

Excellent communication & organisational skills

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Accounting / Auditing, Administrative, and Manufacturing

Industries

Financial Services, Administrative and Support Services, and Transportation, Logistics, Supply Chain and Storage

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Collections Supervisor • City of Brisbane, Queensland, Australia

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