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Customer Experience Ambassador

TomraAustralia

15 days ago

Job description

Company Description

At TOMRA, transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future. For decades, we've pushed boundaries globally and we'll continue to drive greater resource responsibility throughout industries and society. Here in Australia, our reverse vending machines enable the collection of empty drink containers to ensure that containers have the best chance of being turned back into containers again - time after time. In QLD and WA we partner with Containers for Change to provide convenient options for our customers to recycle their beverage containers in the hopes to encourage them to join the Clean Loop Recycling revolution!

TOMRA is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances. TOMRA is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

Job Description

As a 'Looper' at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community. Our Customer Experience Ambassadors are the champions for the Containers for Change Scheme and play an important role in ensuring that our customers return to our recycling centres time and time again. They achieve this by ensuring our customers have a great experience when visiting our centres by providing exceptional customer service, ensuring the recycling centre is clean and tidy and ensuring our machines and sorting equipment are running as intended. Our Customer Experience Ambassadors also play a large role in boosting the TOMRA brand and are the face of TOMRA here in Australia.

What you'll be doing

Acting as the first point of contact for customer queries

Going above and beyond to provide exceptional customer service to ensure our customers have a great experience

Ensuring the recycling centre is well presented by maintaining a safe, clean, efficient and professional environment for team members and TOMRA customers

Carryout regular cleaning and maintenance of our reverse vending machines

Monitoring the recycling centre for any hazards and reporting concerns as they arise

Ad-hoc duties as required by management

This position is a part-time role, working 15 hours per week. The roster for this role is as follows : Saturdays 9am-2pm, Sundays 9am-2pm & Mondays 9am-2pm.

Qualifications

To be a successful Customer Experience Ambassador you will

Have a passion for recycling and the environment

Have a keen eye for detail and a motivation to maintain a clean work environment

Be a safety champion, everyone deserves to return home safely!

Enjoy talking to people and ensuring they have a great experience

Have experience in face-to-face customer service

Additional Information

Does this sound like you?! If so we would love to hear from you!

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Customer Experience • Australia