Site Service Supervisor [ Rowville, Victoria]

Stegbar has a strong reputation in the industry for manufacturing high-quality products that enhance the environments in which we live. With our people's safety and development, our work environment's key priority is to provide a supportive, professional, welcoming environment for employees to develop to their full potential.

About our Opportunity

Reporting to the Customer Service Manager, the Site Service Supervisor plays a critical role in leading a team that delivers on our brand promise, ensuring the delivery of exceptional customer service, driving customer satisfaction and loyalty, and contributing to the overall success of the service department.

This role will oversee a small administrative team and a team of technicians on the road. As the manager, you will support, influence, and motivate the team and be accountable for the day-to-day supervision of service activities.

Key responsibilities include :

• Providing leadership, direction, and guidance to the service team
• Generating regular reports and analyses on service performance
• Monitoring team performance against KPI’s and SLA’s
• Managing customer escalations and troubleshooting solutions
• Collaborating with other departments, such as sales and operations
• Drive continuous process improvements to improve service performance

About You

You need to be approachable and have an open and transparent communication style whilst you balance competing priorities and demands in a high functioning environment. Your agile approach and ability to be pragmatic in providing quality customer service is a must, along with the capability of lateral thinking when resolving problems that arise.

You will have :

About the Benefits

Your Next Steps

Join our team and be a part of our commitment to delivering exceptional service and quality. If you're ready to take on this exciting opportunity, apply now and make a significant impact at Stegbar Windows. Your dedication and skills will help us continue to provide the best experiences for our valued customers.

We value diversity in the workplace and promote safety above all else. P re-employment checkswill be required as part of the final selection process and eligible applicants must have legal rights to work in Australia.

Agencies will only be engaged with if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

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