Customer Service Officer

About The Role

ARC (The Australian Reinforcing Company) , is currently seeking a Customer Service Officer to join our tight-knit team at the Wetherill Park branch where you will be working closely with sales and operations to deliver an outstanding customer experience.

This position is a 6-Month Contract role and would be suitable for someone looking to gain experience in the Industry and build on their existing customer service and sales skills.

The hours for this role will be Monday to Friday with some flexibility in working hours between 6 : 00 am - 4 : 00 pm

Your responsibilities :

• Providing outstanding customer service over the phone, email and at the front counter
• Trouble shooting customer sales queries and answering any questions
• Upselling and providing quotes to customers
• Sales data entry, general invoicing, administration and purchasing

We are looking for someone who is customer service focused, has a high attention to detail and thrives working in a fast-paced environment.

You will also have :

Key Benefits

Below are some of our key central benefits that are available to InfraBuild employees. Other benefits may be available depending on your role or site.

About Us

The Australian Reinforcing Company (ARC) is a local supplier of steel reinforcing that Australians have trusted for more than 100 years. With a proud history of innovation, supported by the largest branch distribution network in Australia, ARC provides a localised service adapted to our communities, towns & cities from Tasmania to Townsville, and everywhere in between.

ARC is a brand of InfraBuild , Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

Why Work Here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant .

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