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Application Administrator
Robert HalfSydney, Australia7 days ago
Job descriptionResponding to all CRM and website support requests Upskilling the Service Desk team so as they can manage Level 1 requests Liaising with vendor partners if required to escalate and resolve issues Responding to request for updated reports and views Performing root cause analysis and resolve problems Other duties as required by the Chief Executive. Proven strong technical skills, especially in MS Dynamics (on prem) and SharePoint (on prem) Well-developed problem-solving skills and interpret bespoke custom business processes Experience in prioritising requests by level of impact and urgency Capacity to understand existing processes and interpret documentation Willingness to seek assistance after first investigating the issue and associated documentation Capacity to maintain confidentiality, discretion and deal respectfully with sensitive matters and personal information Proactive and customer focused approach
110,000 + super
- Sydney CBD
- Flexible working
You will have a good overall knowledge on systems and have worked across the legacy versions of Microsoft Dynamics CRM and SharePoint. Your role will be to manage L2 / L3 issues and support a wide range of users. You will have experience with making changes on these systems as well as process changes.
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Administrator • Sydney, Australia