Assistant Operations Officer

As NSW's principal revenue agency, Revenue NSW administers state taxation and revenue for and on behalf of the people of NSW. The Payroll Tax Operations branch is responsible for maximising voluntary compliance for taxes and grants and assisting customers in meeting their obligations.

• Your day-to-day
• Assess complex matters and provide professional legislative and procedural advice to clients
• Coach and develop staff, and undertake quality assurance reviews within the team to identify training needs and ensure accuracy
• Maintain comprehensive and up to date knowledge of legislation, policies, procedures and business rules to provide quality advice to customers
• Contribute to the implementation of change through continuous improvement and innovation
• To be successful in this role you will demonstrate
• Interpersonal skills necessary to provide a high level of effective customer service, including outstanding written and verbal communication skills
• The ability to motivate, coach and supervise staff, as well as provide constructive feedback to ensure work quality standards and key performance indicators are met
• Strong analytical skills to support team members handling more complex matters
• A proactive and positive attitude with a focus on achieving business outcomes
• How to apply
• Provide your current resume (no more than 5 pages) and a cover letter (no more than 2 pages)
• About Revenue NSW
• Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

Salary Grade 5 / 6, with the base salary for this role starting at $97,027 base plus superannuation

• Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

• Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

• For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process