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Enterprise Operations Centre Officer
LeidosCanberra, Australia6 days ago
Job descriptionMonitoring the health of key services and systems for a large client organisation during your defined shift. Assess and log incidents for anomaly's found while monitoring key systems or when alerts are received. Engaging in continual service improvement activities to support and improve the existing Event Management process. Participate, host and chair daily meetings between key stakeholders to ensure operational readiness for the business day. Provide daily reports reflective of operational, business, and executive priorities and informational needs. Provide a central point of contact for the client executive team. Provide a central point of contact for select external agencies to liaise with our client. Perform afterhours change management assessments and approvals. Assisting in release management activities. Collaborate closely with key ITIL towers both internal and external. Including but not limited to; incident management, change management, release management, problem management and event management teams. Qualifications About You and What You'll Bring Previous service management experience - highly desirable Previous experience using the ServiceNow platform - desirable ITIL V3 / V4 Foundations or higher - desirable Experience within a 'Service Integration and Management (SIAM)' structure - desirable Must be able to work shift work on a 24 x 7 rotating roster. Please note all applicants must be Australian Citizens with the ability to obtain Baseline Security Clearance.
Company Description
- Job Description
- Your New Role
Invest in a company that invests in you.
Working on one of our large Government client accounts, this role will coordinate IT Service Leads from across the Multi-Vendor Environment to ensure all system and infrastructure management of the services are monitored and reported on effectively.
Leidos is committed to acquiring the very best of talent, so if you consider yourself as an individual with potential to strive, dedication and is excited to build a long-term career in an inclusive culture with an invested management structure; then we encourage you to apply.
Additional Information
Above all you will be a team player, and whilst you are comfortable working on individual outcomes you will quickly contribute to our culture in a positive way. We are extremely proud of the people that provide these services to the department and we want the best possible applicants to represent the Leidos brand.
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Operation Officer • Canberra, Australia
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