Liability Claim Specialist

Join to apply for the Liability Claim Specialist role at Youi Insurance

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Join to apply for the Liability Claim Specialist role at Youi Insurance

Exciting & unique opportunity to work with strategic partners to deliver exceptional end-to-end general liability claims management.

Purpose of the role

Manage a portfolio of claims from start to finish, delivering evidence-based outcomes while providing exceptional customer service throughout the claims journey.

Key priorities

• Manage a portfolio of liability claims across home, landlord, and SME products
• Proactively drive exceptional outcomes and timely claim resolutions
• Deliver strong financial and customer service results
• Build and maintain effective relationships with suppliers and intermediaries
• Respond to customer queries with professionalism and care
• Contribute to continuous improvement within the claims team
• Ensure compliance with regulations and the General Insurance Code of Practice
• Maintain high performance across evolving business KPIs
• Promote a strong risk and safety culture in line with company policies
• Champion Youi’s values and support operational excellence

About you

Experience & Knowledge :

Ways of working

Fortitude Valley office :

Conveniently located at the corner of James St and Ann St, our Fortitude Valley office is just a short walk from the train station and well-connected by bus. It’s also near some of Brisbane’s best restaurants, bars, and shops!

Why Youi?

At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we’re growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you’re ready to make a difference, join us!

As a Circle Back Initiative member, we commit to respond to every application.

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