Store Manager

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

Store Managers are accountable for every aspect of the retail store operations, ensuring that all areas of the store are engaged, performing, and delivering world-class guest experience. Store Managers build team capabilities to drive strategy and achieve key results for the business. This role is responsible for the talent acquisition strategy, ongoing people development and growth within their community.

Core Responsibilities of the Job

Leadership and People Management

• Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests.
• Establish a vision for the store, based on key metrics and initiatives, and cascade to all team members.
• Build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
• Manage the store's hiring process, including recruitment, selection, and onboarding, ensuring a focus on IDEA (inclusion, diversity, equity, and action) and other lululemon priorities.
• Support ongoing learning and development of all store team members consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
• Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to career and personal growth.
• Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce the career and personal growth of your team.
• Plan and prepare team member schedule according to labour requirements, availability, and budget considerations.
• Address all employee relations issues, including knowing when to partner with People and Culture (P&C) team to take appropriate action.

Guest Experience and Community

Working with Others

Operations

What We Look For