Enterprise Service Management Tech Lead / ESM Tech Lead - Atlassian, ITIL - Federal Govt!

A leading Federal Government agency is seeking an experienced Enterprise Service Management Tech Lead / ESM Tech Lead to drive the transformation and optimisation of their Atlassian platform suite, including Jira, Jira Service Desk, and Confluence. This is a rewarding opportunity to work with a mission-driven organisation, enabling enterprise-level service innovation, digital process automation, and stakeholder engagement. The successful Enterprise Service Management Tech Lead / ESM Tech Lead will secure an initial 12 month contract with a 12 month extension and hybrid work flexibility.

The successful Enterprise Service Management Tech Lead / ESM Tech Lead will be responsible for, but not limited to :

• Providing technical leadership in the design, support, and development of Jira, Jira SD, and Confluence across a large-scale government environment.
• Developing reusable functional and technical patterns to support bespoke workflows and business requirements.
• Leading integration work between internal and external systems, including automation and data services.
• Mentoring other support staff and contributing to the broader Atlassian Community of Practice.

The successful Enterprise Service Management Tech Lead / ESM Tech Lead will have experience in the following :

• 2+ years working with Atlassian products (Jira, Confluence) in complex enterprise settings.
• Strong background in cloud-hosted environments, troubleshooting, and platform configuration.
• Experience with ESM platform support, stakeholder engagement, and vendor relationship management.
• Broad ICT knowledge across disciplines with bonus skills in Terraform, GitLab, process digitisation, and ITIL-aligned environments.

This is a fantastic chance to shape the ESM platform for a nationally significant initiative! The successful Enterprise Service Management Tech Lead / ESM Tech Lead will be offered a 12 month contract with a 12 month extension and flexible work arrangements. If you have the required skills and experience,  APPLY NOW.  Please forward your application to

• quoting reference number  JA1135.  For more exciting job opportunities go to