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Workforce Planner

Workforce Planner

BuscojobsQueensland, Australia
1 day ago
Job description

Step into a strategic, insights-led position where your analytical skills will directly influence customer service delivery and staffing efficiency across a dynamic, tech-forward organisation.

Who will you be working with?

You’ll join a forward-thinking business that values performance, collaboration, and innovation. In this part-time role, you’ll support senior leaders by managing the workforce planning and scheduling of over 80 staff across sales, service, and claims teams. Your insights and recommendations will play a key role in shaping resource allocation, staffing forecasts, and operational efficiency.

This is a 3-day per week, initial 6-month contract , with strong potential to convert into a permanent role. Ideally, you’ll be based within 2 hours of Maroochydore and available for in-person onboarding during your first week (accommodation expenses paid). The role can then be performed remotely. Alternatively, if located more remotely, the client is prepared to cover transportation and accommodation expenses for attendance in week one.

What’s In It For You :

  • Flexibility : 3 days per week (7.5 hours per day), hybrid / remote model
  • Location : Anywhere in Australia (with in-person attendance required for week 1 onboarding)
  • Initial 6-month contract with potential for permanency
  • Salary range $70k–$100k pro-rated
  • Opportunity to work closely with senior leaders and make strategic workforce recommendations
  • Play a key role in optimizing service delivery through smarter scheduling

Duties and Responsibilities :

  • Use workforce planning tools ( Playvox , Dialpad ) to forecast workloads and manage scheduling and rostering
  • Analyze and present staffing data, behavioral trends, and operational insights
  • Provide monthly rosters and forecasts, including recommendations around resourcing, hiring, and attrition
  • Identify and advise on patterns such as break management, productivity loss, and top-performer behaviors
  • Collaborate with leaders to improve performance visibility and workforce efficiency

    • We are looking for someone with :

  • Proven analytical and problem-solving skills
  • Experience working with data to drive business decisions
  • Strong time management and stakeholder engagement abilities
  • Confidence in presenting insights and making resourcing recommendations
  • A proactive mindset – able to learn and navigate new tools independently

    • Start ASAP – interviews will be held over two stages, including a job-fit meeting with executive leadership.

    If interested, please apply directly or contact Aaron White at Fuse Recruitment on 0481 112 033 for a confidential discussion.

    At Fuse, we specialize in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting, or claims professional seeking your next opportunity, we’d love to hear from you!

    If you know someone looking for a job, refer them to us — we offer a $500

  • referral bonus if we place them in a role!

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    Workforce Planner • Queensland, Australia