Senior Business Analyst (Salesforce) - South Bank, QLD

Senior Business Analyst (Salesforce) - South Bank, QLD

Job no : 525195DF

Brand : Product and Technology

Work type : Full time

Location : Queensland

Categories : Information & Technology

At Flight Centre Travel Group (FCTG) , our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing - travel!

As the Salesforce Senior Business Analyst, you'll work within the Global Supply Technology team, playing a key role in analysing and defining the requirements for Salesforce CRM solutions, ensuring that business needs are effectively translated into technical specifications.

If you are an expert in your domain who lives and breathes the Salesforce product and enjoys working closely with multiple business stakeholders, including Product Managers and Engineers to maximise the value and delivery of multiple initiatives to optimise Salesforce functionality, please apply!

Day to day :

• Work in conjunction with Product Leaders, Product Managers, Business Analysts, Engineering Teams, and Architects, develop strategies to determine the priority of strategic initiatives, highlighting risk, assumptions, issues, and dependencies.
• Manage project progress, track key milestones, and identify and document potential risks or issues affecting project timelines where appropriate.
• Contribute to the development of product roadmaps and product plans across a multi-product suite and across multiple products.
• Plan and drive scoping, requirements definition and prioritisation activities for complex initiatives.
• Plan and conduct workshops to discuss, elicit, define, and document requirements with varying levels of stakeholders.
• Review existing business requirement documents to ensure requirements are adequately defined and are aligned to projects.
• Identify and document potential risks related to requirements and assist cross functional teams in developing mitigation strategies.
• Establish requirements baselines and ensure changes to requirements are investigated and managed.
• Evaluate existing processes, systems, and data flows to identify areas for improvement and innovation, providing recommendations and roadmaps for senior stakeholders.
• Recommend and implement process enhancements to optimise project delivery and increase efficiency.
• Contribute to the definition of OBW standards, and guidelines for business process improvement.

You'll be perfect for the role if you have :

What you'll enjoy : Why Flight Centre?

We value you

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity.

Who we are

Since our beginning, our vision has always been to open up the world for those who want to see.

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future .

We encourage you to DREAM BIG through collaboration and innovation.

Irreverence. Ownership. Egalitarianism.

Applications close : J-18808-Ljbffr