Dispute Resolution Associate

2 weeks ago Be among the first 25 applicants

Lloyd's is the world's leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market's brightest minds, working together for a braver world.

Our role is to inspire courage, so tomorrow's progress isn't limited by today's risks.

Our shared values : we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that's more sustainable, resilient and inclusive, you'll find a home at Lloyd's – build a braver future with us.

The primary role of the Dispute Resolution Associate is to manage the administration of new and ongoing complaints.

Complaints against Lloyd's underwriters are made against the Society of Lloyd's and as such it is imperative that policyholder complaints are handled in an appropriate manner. Due to the unique eco system of the Lloyd's market, complaints can be made through third parties (coverholders and third-party administrators); to managing agents or directly to Lloyd's Dispute Resolution team. Direct contact is made with Australian and New Zealand policyholders / complainants, brokers, coverholders and DCAs.

This is often the first touchpoint with the Society of Lloyd's and therefore high impact.

This role has the function of a complaints department but also a regulatory operational role that handles a significant amount of data for over 600 complaints a year. The role will need to determine whether the matter is ready to be reviewed by the Lloyd's Australia Dispute Resolution team, ensure the first stage of the complaint process is appropriately handled and responded to by the coverholder / DCA / managing agent and ensure that all regulatory processes & referrals have been followed before a decision is made by the stage two teams.

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Diversity and inclusion are a focus for us – Lloyd's aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments,we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.

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