Help and Advice ConsultantHybrid

Apply Job no : A8PHR

Category : Marketing and Communications, Customer Service

• 14 month fixed term maternity leave contract role based in Padstow (South-West Sydney)
• Join one of Australia's most trusted brands and be part of a supportive & flexible culture
• Enjoy generous discounts on DuluxGroup products and through our corporate partnerships

Our company

Proudly part of the DuluxGroup, Selleys is a market leading brand with 75 years of world class quality and product innovation. We have an extensive product range that is sold via both trade and retail channels and have recently expanded the business globally. People are at the core of what we do, if you are looking for a fast growth environment that will allow you to produce meaningful work with great people, keep reading!

Your role

The Help & Advice Consultant is responsible for providing excellent customer service to both internal and external customers and consumers. This role involves efficiently processing claims and enquiries through various channels, including phone calls, emails, Live Chat, and social media. The consultant will engage with consumers at different points in their journey to create an emotional connection with Selleys brands (pertaining to Sealants, Adhesives and Fillers), ultimately driving sales and brand loyalty.

This is an opportunity with real variety. The role reports to the Help & Advice Manager and sits within the Marketing team at Selleys in Padstow. As a key member of our team, you'll have the ownership, training and support you need to succeed, both from your leader and your colleagues. This is a real consumer-focused role, so to succeed you’ll need to service orientated and have the confidence to deal with varying enquiries with ease. You’ll be joining a small, close-knit team so a positive approach to teamwork and flexibility is essential.

Key Responsibilities

Benefits

Skills & Experience

Imagine a better place

At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it!

You'll work with over 50 iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

If you are ready to make a difference for our customers, work with iconic brands and be part of a dynamic and growing team, we want to hear from you!

How to apply

We are looking to speak with you asap, please apply online!