Graduate Service Desk Analyst
- Graduate Service Desk Analyst
- Job no
- 494543
- Work type
- Full time
- Location
- Perth
- Categories
- Consulting, Graduate
Do you want to work in a flexible and supportive environment where you are connected to an extensive network with world-class networking and career growth opportunities?
Our Graduate Program has been designed to provide you with the
technical, personal, and professional developmentto enable you to become our next generation of partners, managers and industry leaders!What we offerAt RSM, you do meaningful and impactful work that makes a real difference in people's lives.
RSM Australia supports a people-centric and collaborative culture where we are committed to empowering and developing you.
As a leading professional services firm, we invest in your future and connect you to an extensive network of national and global resources.
Learning from the
best and brightest minds in the business worldthe RSM Graduate Program will help launch your career by offering a diverse range of benefits :Receive a $500 professional start-up bonus;CA Program financial support and membership, paid study leave, and course completion bonuses;Access to senior leaders and technical experts who guide, mentor and shape your career;Access to structured programs and technical conferences to aid professional development;Employee Assistance Program to support positive mental health and wellbeing;Regular office social events to build your professional networks;Total Permanent Disability and Income Protection insurance for all permanent employees;Experience working on a diverse range of clients; andBeing part of a Top 100 Graduate Employer award-winning program!Who we areRSM Australia is a member of RSM,
the world's 6th largest network of audit, tax and consultingfirms. We are an award-winning professional services firm with over 100 years experience supporting Australian businesses. We believe in putting people first and we are proud to have developed a work culture that fosters growth, collaboration and success.About the OpportunityThe Graduate Service Desk Analyst is responsible for providing first-level support through taking calls and handling the resulting incidents or service requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.
About your ResponsibilitiesYou will be Responsible for :
Performing remote troubleshooting through diagnostic techniques and pertinent questions;Determining the best solution based on the issue and details provided by customers;Walking the customer through the problem-solving process;Directing unresolved issues to the next level of support personnel;Providing accurate information on IT products or services;Recording events and problems and their resolution in logs;Following-up and updating customer status and information;Passing on any feedback or suggestions by customers to the appropriate internal teamIdentifying and suggest possible improvements on procedures.Who you areYou are currently studying towards or have recently completed a Bachelor's degree in Computer Science or a related field, or completion of an apprenticeship in a relevant area;Have good understanding of computer systems, mobile devices, and other tech products;Are able to effectively diagnose and resolve basic technical issues;Enjoy solving problems;Can contribute to a team dynamic and bring your unique skills and ideas to the table;A can-do attitude and a passion for continuous learning and professional growth.How you applyAdvertised16 Oct 2024 W. Australia Standard TimeApplications close13 Nov 2024 W. Australia Standard TimeJob ID 494543
