Administration and Customer Service Officer

Administration and Customer Service Officer

Join to apply for the Administration and Customer Service Officer role at Careers at Council

Administration and Customer Service Officer

14 hours ago Be among the first 25 applicants

Join to apply for the Administration and Customer Service Officer role at Careers at Council

Here at CBCity

The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

Greenacre, Non AU State

Description

Here at CBCity

The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

The role

This role provides essential administrative support to the Waste Operations team and delivers high quality customer service to residents within the Canterbury Bankstown Local Government area.

Duties Will Include But Not Be Limited To

• Manage non-compliance with garbage, recycling, and garden waste services on a daily basis
• Investigate and resolve issues related to new services, vacant land charges, and medical waste
• Conduct site visits across Council areas to assess and address waste-related concerns
• Handle complaints regarding unsatisfactory service delivery, escalating when necessary
• Collaborate with contractors to resolve customer requests and driver feedback
• Refer and track customer requests to the appropriate officers for timely action
• Develop and maintain waste management systems, procedures, and documentation
• Update and manage databases, including rates, second services, collection schedules, and strata contacts
• Monitor contractor performance to ensure compliance with service level agreements
• Respond promptly to issues raised through the waste call centre
• Prepare reports and analyse data on Waste and Cleansing activities and performance
• Communicate effectively with residents, stakeholders, and internal teams
• Stay informed on industry legislation, programs, and best practices; share insights with the team
• Coordinate with Rangers and Environmental teams to ensure dumped rubbish is handled appropriately
• Support trade waste services, including database management, invoicing, and contract oversight
• Verify contractor invoices for accuracy and process for approval
• Evaluate service improvement ideas and collaborate with stakeholders to implement changes
• Track progress toward Waste and Cleansing unit goals and objectives
• For a full list of duties, click here to review the position description.

You Will Have

The salary range for this opportunity starts at $69,728 (Grade D, Step 1) + 11.5% super. Salary may be negotiable dependent on skills and experience.

What’s On Offer

For more information, please contact Beverley Dowdell (Coordinator Contracts and Customer Services) at

You Will Need To Submit Your Application Via The ‘Apply’ Button Below And Create a Login Using Your Email Address And Upload a

Applications close Wednesday, 2 July 2025

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at

Successful applicants may be required to undertake a Criminal History Check, Medical and / or Working with Children Check in accordance with the position.

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit / visa with full unrestricted working rights to be eligible.

Apply for this role

Visit site

Share

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Government Administration

Referrals increase your chances of interviewing at Careers at Council by 2x

Get notified about new Customer Service Officer jobs in Greenacre, New South Wales, Australia .

North Sydney, New South Wales, Australia 2 days ago

North Sydney, New South Wales, Australia 1 month ago

Sydney Airport - Customer Service Supervisor

Mascot, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 1 month ago

Wetherill Park, New South Wales, Australia 1 month ago

Customer Service Officer (Fixed term 13 months)

Parramatta, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 2 weeks ago

Customer Service and Logistics Specialist

Sydney, New South Wales, Australia 4 hours ago

Dispute Resolutions Officer - 12 month contract

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 5 days ago

Regents Park, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 4 weeks ago

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 3 weeks ago

Eveleigh, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 2 weeks ago

Revesby, New South Wales, Australia 6 hours ago

Fairfield, New South Wales, Australia A$60,000.00-A$70,000.00 2 weeks ago

Customer Happiness Officer (3 days per week)

Lidcombe, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 3 weeks ago

Millers Point, New South Wales, Australia 1 week ago

Sydney Olympic Park, New South Wales, Australia 1 week ago

North Sydney, New South Wales, Australia 2 weeks ago

Pymble, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia A$70,000.00-A$80,000.00 1 month ago

Pendle Hill, New South Wales, Australia A$60,000.00-A$70,000.00 5 days ago

Chatswood, New South Wales, Australia 1 week ago

Customer Service Representative | Sydney

Customer Service Representative - Sydney, Australia

Sydney, New South Wales, Australia 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr