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Client Advisor - Canada Goose, Chadstone

Client Advisor - Canada Goose, Chadstone

Brand CollectiveMelbourne, VIC, AU
30+ days ago
Job description

ABOUT CANADA GOOSE

Proudly made in Canada since 1957, Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. At Canada Goose, you're part of a movement that belongs to something bigger - one that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and build a community that believes in living bravely and coming together to support game-changing people.

ROLE IN A NUTSHELL

We are searching for experienced luxury lifestyle retailers to join the Canada Goose team in Chadstone on a Full-Time permanent basis.

The Lead, Experience / Brand Ambassador, Experience role is accountable for creating and providing an outstanding customer experience that exemplifies the authenticity of Canada Goose. Assist in the execution of the plans and strategies developed by the Store management team and execute store functions in relation to operational efficiency that impact the overall quality of customer experience including ensuring excellence in all areas and maintaining Canada Goose’s expectations of quality and authenticity.

WHAT YOU’LL BE DOING

  • Contribute to store financial success : achieving sales targets and productivity KPIs
  • Contribute to a positive store environment through teamwork, effective communication, attending training, and demonstrating Canada Goose's brand values
  • Handle product, transactions and the client journey with respect, compliance and operational efficiencies
  • Greet and engage with clients, building genuine connections that reflect the Canada Goose values of warmth, performance, and community
  • Share product knowledge confidently, educating customers on technical features, materials, and brand history

ABOUT YOU

  • Articulate in English and Mandarin (preferred)
  • You bring energy, are a natural explorer and / or participate in an outdoor lifestyle
  • Ability to stand for long periods and flexibility to work retail hours (including weekends, late nights and peak extended trading hours)
  • Strong organisational skills and a keen attention to detail
  • Proven track record of successful store operations, including the ability to work efficiently in a fast-paced and team-oriented environment, preferably in a luxury retail environment
  • Good understanding of inventory management and point-of-sale systems
  • Excellent communication and interpersonal skills
  • Self-motivated, able to work independently and know when to seek guidance
  • Candidates with more experience will be considered as Lead, Experience

    • JUST SOME PERKS WE OFFER

  • A company built on Canadian roots and heritage, supported by an Australian retail icon
  • Commission structure
  • Product discounts
  • Uniform
  • Extensive training on culture, values, product & operations
  • Recognise and be recognised by your peers with Canada Goose's rewards programs
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A rare opportunity to take a place in a team bringing a global luxury brand to the Australian market
  • Access to Brand Collective business discounts, including up to 50% off at other global retail icons such as Reebok, Superdry, Replay and many more!

    • READY TO MAKE AN IMPACT?

    If you're passionate about luxury retail, love connecting with people, and want to represent a brand that's as committed to performance as it is to purpose — this is your moment.

    Step into a role where style meets story, and where your impact goes beyond the sales floor.

    Ready to wear the badge of Canada Goose? Apply now and become part of something extraordinary.

    ABOUT BRAND COLLECTIVE

    Brand Collective is one of Australia's most prominent apparel, footwear & sport groups, operating our omnichannel offer across 300+ stores with over 3,000 team members, a comprehensive online business and an extensive wholesale network. Our portfolio ranges from iconic heritage to timeless contemporary, from street culture to considered craftsmanship, and from private label to international luxury fashion brands. We bring brands to life!

    At Brand Collective our customers come from all walks of life, and so do we! We value diversity and inclusion in all forms, thus hire based on capability and performance. If you feel like your skills align with the role and company culture, apply today to bring brands to life!

    Please note : at this time, Brand Collective are not seeking recruitment agency support for this role, and will not be liable for any unsolicited candidate profiles or associated fees. We encourage applicants to apply directly to this posting if they would like to be considered for this opportunity. The advertising of this role may close earlier than the listed date, and we encourage applicants to apply early.

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