Location : Canberra
- Position Type : Ongoing
- Salary : $79,234-$84,019
- About the role
The Business Capabilities Coordinator (BCC) is required to work with other areas within the Branch and support business relationships with stakeholders, both internal and external to ACIC. The role provides support to members within their team with general administrative functions and coordinate, guide and support day to day business services. The role is also required to develop initiatives, projects and systems, to sustain a high level of services to our business partners.
The BCC role requires a wiliness to learn and acquire knowledge and skills to support multiple business and system enquiries on a day-to-day basis. The role is also required to provide meeting and committee secretariat support to ensure stakeholders can share national knowledge and support the ACIC's direction.
Key responsibilities :
Act as a key contact point for routine stakeholder communication.Proactively monitor and respond to enquiries, service requests and escalate issues as required.Liaise with internal and external stakeholders in relation to business services, including assistance and management of defects and enhancements across business systems.Assist in the development and implementation of effective standards and processes to ensure the ongoing delivery of critical business service delivery operations.Assist with embedding continuous improvement to service delivery through reporting, analysis and planning.Assist stakeholders to prepare for the adoption and usage of new solutions, processes and / or systems, which will include preparing and / or assisting with the development of key communication, training and change management.Assist business managers to collect stakeholder feedback and ascertain support needs, business needs and expectations.Assist business managers with the development of briefs, materials and reports.Perform secretariat services and general administration support activities as required.To be successful in this role, you will demonstrate the following experience, skills and attributes :
Demonstrated ability to build and maintain relationships with internal and external stakeholders, via verbal and written communication.Ability to provide administrative and secretariat duties to support stakeholders' meetings and committees.Ability to effectively plan and prioritise workload to manage competing priorities.Demonstrated experience in developing, following, and improving business processes to meet the Agency goals.Ability to identify and problem solve.EligibilityCitizenshipTo be eligible for employment with the ACIC, applicants must be an Australian citizen.Security ClearanceThe Australian community expects ACIC employees to maintain the highest levels of security and integrity. Successful applicants will be required to obtain and maintain a minimum Negative Vetting 1 security clearance.Vaccination StatusTo be eligible to work at the ACIC, you must be fully vaccinated against COVID-19.More information about our conditions is available in the ACIC Enterprise Agreement 2016-2019 and Determination 2022 / 1 on our website.
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