Great Parramatta Location
- Salary Packaging & Employee Assistance Program
- Welcoming & Supportive Company
- About Us
Zest Care (part of Independence Australia Group) exists to create positive experiences with our disability and family services clients, supporting them in the home and to access their community.
We connect Support Workers to clients while keeping individualised services, flexibility, choice, and control.
About YouYou are a passionate people leader, who enjoys leading, coaching and developing teams to drive continued success. You have the ability to drive a high-performance culture, you're innovative and think outside the box. You have a strong understanding of performance metrics, coaching and development, leading change and ability to resolve people, operational, technical and customer issues. You are target driven and love the satisfaction you get from achieving ambitious growth and helping more people.
What you'll be doingThis Team Leader is accountable for leading a team of Business Support Officers and Support Workers to maintain rosters of our client's schedules to help them achieve their goals.
This is a busy and fast paced role, so we are looking for energy and passion to lead this team to thrill and delight our clients and Support Workers to continue to grow our client base.
Developing a team of high performing, highly professional, motivated and engaged Business Support Officers to achieve client satisfaction and growth targetsIdentify and implement appropriate coaching and training strategies and ensure succession and development planning is in placeSuccessfully identify opportunities for improved processes and guide the team through change and evolving systemsBuilding and maintaining strong and effective relationships across the businessEnsure compliance with all relevant legislation through quality monitoring processesBe a role model for professional behaviour and demonstrate our valuesWhat we look for in our Team LeaderExperience in leading teams (Contact Centre experience highly desirable)Demonstrated experience and obviouspassion for coaching_developing and leading small to medium size teams.Demonstrated ability to plan, implement and manage change, includinghigh level analytical planning _and decision making abilities.Well-developed liaison and communication skills and the capacity tonegotiate and resolve conflict_with clients, staff and managementA vibrant and energetic personality, driven by your team's successHigh levels of empathy and engagement and the ability to express both professionallyAvailability to work in Parramatta office minimum four days per week (WFH one day)Flexible attitude with a mature approach to work in a fast paced and changing environmentWhat's in it for you?Joining a supportive, person-centred culture in an exciting period of growthMentoring, training and development opportunitiesEmployee Assistance Program - Independent confidential counselling service.Option for Salary Packaging to increase your take home payAn organisation committed to quality, workforce innovation, training, continuous improvement, and professional development.Team that genuinely cares for its clients and staffGreat work / life balanceRewarding career making a real difference.Monthly team events and other regular social eventsPre-employment checksChecks : Reference check, criminal checkClearances - WWCC, NDISWCCOVID-19 Vaccination Proof including Booster