Customer Relations Sales Consultant

Strategic Innovation and Development | Administration

Customer Relations Consultant located in the South(Hughes / Queanbeyan / Goulburn)- with travel to all Warrigallocations.

Most of us want to know we’re doing work that matters. Buta lot of us struggle to build careers that allow for it, so we endup working long hours in demanding roles.

At Warrigal, you’ll get to swap the hustle for a career withpurpose. One that makes a positive difference to the lives of olderpeople and their families.

For us, there’s no greater honour. When we bring joy andquality of life to older people, we give them the dignity,community, and belonging they deserve. We allow them to enjoybetter quality time and build lasting memories with their families,and we create a society that celebrates and respects aging.

No matter your role at Warrigal, each one of us is contributingto this legacy, ensuring it’s passed down from generation togeneration.

The opportunity

As part of Warrigal’s Customer Relations team,you’ll be the first point of contact for people exploringaged care and retirement living options. You'll guide them throughthe process, offering support, advice, and a friendly face alongthe way.

This sales-focused role is all about buildingrelationships—whether it’s with potential residents,their families, or key referrers like hospital discharge plannersand community groups. You’ll conduct tours, provide financialguidance, and help ensure a smooth transition into Warrigal’sservices. Based in the Queanbeyan / Canberra area, this role offersvariety, purpose, and the opportunity to be part of a passionateteam. Regular travel to other Warrigal sites and some work outsidestandard hours will be required, but the reward is knowingyou’re helping people find a place to call home.

Your work directly supports Warrigal’s vision of a worldwhere older people feel Known, Loved, and Connected.

The benefits

• Hourly rate – $48.94 + packaging benefits +super
• Not For Profit salary packaging benefits – pay up to$18,550 less tax per year, meaning more money for you
• Career break schemes, additional purchased leave andmore
• Commitment to on-going professional and careerdevelopment
• Subsidised access to your local gym and 200+ more acrossthe country with a Fitness Passport
• 24 / 7 access to mental, physical, social and financialsupport via the LifeWorks app

The requirements

What our people love about working here :

A supportive, passionate culture : It’s acommunity filled with inspiring, big-hearted people. We back eachother, listen without judgement and lead with kindness, respect andunwavering support - for our customers, residents and each other.This is encouraged from the top down and worked hard at –every day.

Leaders who value you : It’s important youfeel valued. To us, this is not a one-off task. But a commitment tocreating an environment where you feel seen, heard and valued– every day. Leaders and managers go out of their way tounderstand you, respect your opinions and hear what you have tosay. This creates greater unity and collaboration with eachother.

Time for a life that matters : We want you tofeel part of our community, to have a place to belong, whilerespecting your life outside work. You’ll have theflexibility to fit work around your needs, take career breaks andpurchase extra leave to make time for the people, places and lifethat matters to you.

One team, united in our purpose : We supportolder people to have great lives. We put older people first ineverything we do. On an everyday level, we help them age withdignity, independence, happiness and connectedness. On a bigpicture level, we’re challenging ageist thinking inAustralia. This is the Warrigal Way.

Who we are | A community who cares

Warrigal has firmly established itself in the aged carecommunity for over 60 years. We’re proud of the diverse rangeof retirement living and aged care services we’ve built up inthat time, but we still have the same appetite to grow andinnovate. Meaning, you’ll have the chance to move around, getpromoted or explore different areas across our expanding businessin Illawarra, Southern Highlands, Queanbeyan, and Canberra –if that’s what you want.

Do work that matters to you

This is your chance to do work that matters, and make ameaningful difference to the lives of Australia’s oldercommunity – now and in the future.

JOIN US AND BE THE DIFFERENCE

We encourage Aboriginal and Torres Strait islander people,workers of all abilities, ages and people from culturally andlinguistically diverse backgrounds to apply and join ourcommunity.

Are you keen? Then don’t delay applying. We reviewapplications as we get them and will close the vacancy once we findthe right person.

Got questions? You can contact vacancy@warrigal.com.au butplease don’t send applications through email – wecan’t accept them.

If successful, you may be asked to do a medical, NationalCriminal History Check or NDIS Worker Screening Check, and providereferences.

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