Product Support Technician - Field Services

Most companies say they offer these benefits, but we actually back it up!

• Flexibility

We value flexibility. What flexibility looks like for you will vary based on your role. However, we support flexible work arrangements, flexible hours and other flexible arrangements that may help you live and work happier and healthier.

• Extras

We appreciate the challenges of balancing work, family and just life in general. We offer our people a range of additional paid leave options including two days a year for when you just need to get things done. We also offer a range of other extras.

• Learning and development

You'll have access to world class training and the opportunity to grow your career across our diverse portfolio of technologies and disciplines. And if you dream of moving across states or even overseas - that's a possibility too.

• Diversity

We are made up of people with a huge diversity of skills, cultural backgrounds, beliefs and orientations. What we share is a genuine pride and enthusiasm for what we do and a commitment to treating everyone with respect.

• Product Support Technician - Field Services

Osborne park, Perth, WA

With 135+ years of experience, UPG, Trimble's distribution partner for Eastern and Central Australia, specialises in providing the latest in geospatial technology solutions and innovation across a number of industries including mining, land surveying, construction, utilities and local government, transportation and logistics as well as environmental and waste management.

We are part of a long established but constantly evolving group of companies made up of people with a huge diversity of skills and cultural backgrounds. What we share is a genuine pride and enthusiasm for what we do and a commitment to celebrating our successes.

• About the role

As a result of our ongoing success, we have identified an opportunity for a switched-on professional to join our Field Services Team as a Product Support Technician.

As our new Product Support Technician, your duties will consist of :

• Regular travel to customer sites
• Delivery, installation, commissioning and implementation of Trimble Monitoring and Machine Navigation Systems which may include mechanical and / or auto electrical
• Responsible for the entire installation process including quality assurance of products, third party welding, calibration and commissioning
• Complete administrative tasks relating to installations including Service Report Forms, safety documents, and machine file documentation
• Provide a high level of customer product support
• Demonstrate a consultative and value-add approach to building customer relationships
• Other ad hoc tasks as assigned from time to time
• About you

This position will be a great fit for you if you are currently in a heavy vehicle servicing environment looking for a long-term career where you can build on your existing skills in a diverse role.

To be considered for this role you will be able to demonstrate the following :

• Current unrestricted drivers' license - essential
• Advanced problem-solving skills
• Superior customer service focus
• Trade qualification in Auto Electrical or a related field is highly regarded
• An interest in technology, prepared to learn basic geospatial principles
• What we offer

We'll be offering a very attractive package including a base salary and performance-based incentives. In addition, you'll be joining a friendly, professional organisation that offers a range of employee benefits including

• Onsite parking
• Company vehicle
• Two extra paid leave days per year
• Employee Assistance Program (EAP) - complementary confidential sessions in counselling, wellbeing coaching, financial coaching and much, much more!
• Gym membership discount
• Exclusive discounts with our retail partners
• Ongoing training and opportunities for career advancement.
• Although a big part of what we do is sales, we aren't "salespeople". We are from the industries that we represent. What we share is a passion for technology and the love of helping companies become better businesses with our technology.
• JOIN US

Our Group is family to nine companies, with 15 regional offices and more than 300 employees servicing Australia, New Zealand, and Papua New Guinea.

• We sell, support, and create cutting-edge technology
• and we are proud to be the exclusive Trimble Distribution Partners for Geospatial, Civil Engineering, Construction and Agriculture solutions within our Territories.

From sales, to customer support and customer success, to finance and logistics, to software development and everything in between - it is fair to say that if you join our team the opportunities are endless - and you will get to be part of some pretty amazing technology too.