Customer Service Officer

Star Aviation are Australia's most dedicated ground handling provider, servicing 19 airline partners across nine airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care!

• Description

As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a seamless manner. Being the 'face of the company' to clients and passengers, you will put the customers' needs at the heart of all required tasks.

Service Delivery

• Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and procedures
• Politely welcome passengers as they arrive at the terminal counter
• Compare information on tickets with passenger data to ensure it all matches and is correct
• Check bookings and issue boarding passes
• Educate passengers about airport security protocols and luggage allowances
• Safely direct passengers to the correct gate for their flight
• Represent both the Airline and Star to the highest-level ensuring customer satisfaction
• Ensure the safe and secure operation of all equipment
• Perform Boarding Gate duties including public announcements as per our client's requirements
• Complete Passenger Marshalling duties maintaining a safe and secure environment as per our client's requirements
• Action basic administration duties
• Skills and Experiences
• Clear communication and good interpersonal skills
• Ability to perform all duties at a high standard of customer service
• A valid driver licence
• A valid Aviation Security Identification Card (ASIC)
• Experience with Aviation / Airline industry - desirable
• Relevant Airline specific training modules and courses
• Caring approach to dealing with people
• Excellent organisation and time management skills
• Strong ability to multi-task, priorities and meet deadlines
• Customer focus to deliver exceptional service
• Ability to adapt to changing priorities and situations
• Able to work well in a fast-paced team environment
• Health and Safety Training
• Manual Handling procedures
• Conflict resolution skills
• Proficient in report writing, in plain and clear English
• Intermediate skills for Microsoft Office Suite