Customer Service Officers

APS Level 3

• Adelaide, SA; Brisbane, QLD; Canberra, ACT; Newcastle, NSW; Perth, WA; Tonwnsville, QLD
• 69,863 - $72,767
• About the Department of Employment and Workplace Relations

We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

The Contact Centres Branch of the Workforce Australia for Individuals Division is seeking dynamic and motivated people to provide exceptional support to our employment services participants, employers, students, and members of the public. Our team works together to achieve the strategic direction of the department and of the Australian Public Service by driving innovation, cultivating a culture of service delivery excellence, demonstrating personal drive and integrity. We are committed to delivering outstanding service and are looking for individuals who share our passion for excellence.

Every interaction matters

As an APS3 Customer service officers, your duties will involve :

Applicants are required to provide up to a one-page summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department's online recruitment system) you will also need to :

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