General Manager Customer Experience

General Manager Customer Experience

Shape the future of supporter experience and make a real impact with the iconic RFDS (Queensland).

Classifications

• Volunteer / Charity / Community
• Fundraising
• Permanent / Full Time

Key points

Description

Are you a visionary leader who thrives at the intersection of strategy, innovation, data, and human connection? Join one of Australia’s most trusted and iconic organisations - the Royal Flying Doctor Service (RFDS) (Queensland Section) and help us deliver the finest care to the furthest corner.

Internally known as  General Manager Supporter Experience , you’ll be at the heart of our mission, leading the transformation of how we engage with the generous Australians who fuel our life-saving work. You'll own the end-to-end supporter journey - from first click to lifelong connection - shaping digital strategy, innovation, CRM strategy, data insight, and supporter services to grow impact, loyalty, and revenue.

Your goal will be to grow and lead a multidisciplinary team of specialists that puts the supporter at the centre of everything we do.  You will drive insight-led decision-making and continuous improvement across the entire supporter journey, ensuring the seamless integration of digital platforms, data systems, and human interactions to enhance engagement, loyalty and lifetime value.

You’ll be joining a state-based team that raises over $35 million annually. This role is pivotal in driving sustainable income growth for the RFDS, directly supporting the continuation of our essential healthcare services across Australia.

Key Responsibilities :

You will be able to demonstrate :

Why work for us?

At the RFDS (Queensland Section), you’ll be driven by purpose not tasks; it's about being part of an organisation where, whatever your role, you make a difference each day to people’s lives. We offer flexibility so you can look after your well-being and commitments, getting the very best from life professionally and personally.

The RFDS is a leader in delivering aeromedical and primary healthcare to remote, rural, and regional communities. As the RFDS soars towards its 100th year of providing the finest care, in the furthest corner, we have several innovative initiatives on the horizon. With projects in the pipeline, it’s an exciting time to join the RFDS with many new prospects around the corner!

We value our people, and we are passionate about making a difference for people who live, work and travel in remote, rural, and regional Australia. By joining the RFDS, you will have access to the following :

Interested?

For further information regarding this role please contact Deb Frankel, RFDS Talent Acquisition Advisor on 07 3852 7553 or recruitment@rfdsqld.com.au

Applications will close by 21 July 2025

Successful candidates will be subject to a police check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing. You must possess a valid, unrestricted Australian Driver's Licence.

The RFDS acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.