Team Leader

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Full Time | SCHADS Level 7 + Salary Packaging | Western Melbourne | ADO | On-Call Roster

About Refuge Victoria

Refuge Victoria is a leading not-for-profit specialist family violence organisation providing refuge and crisis accommodation to women and children escaping family violence. With a proud history of over 40 years, we are Victoria’s largest provider of crisis accommodation, operating three core and cluster refuges, 15 refuge properties, and holding nomination rights to 35 transitional houses.

We are committed to a strengths-based approach that centres the voices of women and children. Our services are inclusive and culturally safe, and we are dedicated to continuous learning and improving outcomes for those who need us most.

The Opportunity

We are seeking an experienced and compassionate Team Leader to join our dynamic Service Delivery team. Based at our west site, you will play a pivotal role in overseeing daily operations, leading a dedicated team of Support Workers, and ensuring the delivery of high-quality, trauma-informed case management services to women and children affected by family violence.

You will work closely with the Refuge Manager to support staff, manage complex referrals, and ensure operational excellence at our refuge sites. This role also includes holding a small caseload, contributing to on-call and afternoon shift rosters, and driving a culture of care, safety, and empowerment.

Key Responsibilities

• Lead, coach and supervise a team of Support Workers and other staff across the refuge.
• Manage client referrals and coordinate intakes, risk assessments and exits.
• Deliver trauma-informed, culturally safe, strengths-based case management services.
• Oversee day-to-day support worker refuge operations including rosters, site readiness, and safety protocols.
• Support with recruitment, induction and performance development of refuge staff.
• Ensure program compliance, incident reporting and continuous improvement activities.
• Build and maintain effective partnerships with external agencies and services.

About You

You are a confident and capable leader with strong values, a deep understanding of the family violence sector, and a genuine commitment to the wellbeing of clients and your team.

You will bring (key selection criteria) :

What’s on Offer

Other Requirements

Join Us

At Refuge Victoria, we celebrate diversity and are committed to creating an inclusive workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with a disability, and those with lived experience of family violence.

To apply, please submit :

Applications Close : 11th July 2025

For further information or a confidential discussion, please contact Rachael Nelson, Director of People and Culture.

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Your application will include the following questions : To be eligible for this position you must hold a Bachelor of Social Work of equivalent. Please confirm your qualification that enables you to apply for this role. How many years experience do you have in leading a team? This role is based in the outer western suburbs of Melbourne, is this suitable for you?

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