Automotive Parts Interpreter

Are you passionate about cars and possess excellent customer service skills? Alto Volkswagen North Shore is seeking a dedicated and knowledgeable Parts Interpreter to join our team in Artarmon. As an authorized Volkswagen and CUPRA dealership, we pride ourselves on delivering exceptional service and providing genuine parts to our valued customers. If you have a keen eye for detail and a passion for automotive parts, this could be the perfect opportunity for you!

• Responsibilities
• Provide expert advice and guidance to customers on Volkswagen and CUPRA parts, accessories, and technical specifications.
• Identify and interpret customer needs and assist in finding the correct parts or components.
• Process parts orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
• Collaborate with service technicians and other staff members to ensure the availability of required parts and accessories.
• Maintain accurate inventory records and manage stock levels to optimize efficiency.
• Handle customer inquiries, complaints, and returns in a professional and customer-centric manner.
• Stay updated on the latest Volkswagen and CUPRA product knowledge and participate in training programs as required.
• Requirements
• Previous experience in a parts interpreter role, preferably within the automotive industry.
• Strong knowledge of Volkswagen and / or CUPRA vehicles and their respective parts is highly desirable.
• Exceptional communication skills with a customer-centric approach.
• Excellent organizational skills and attention to detail.
• Proficiency in using computer systems and parts catalogues.
• Ability to work effectively within a team and independently.
• Strong problem-solving abilities and the capability to handle multiple tasks simultaneously.

Why work with us :