Customer Care Consultant

About Us

Community Solutions Groupmakes a difference in peoples lives supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver a broad range of services focused on the wellbeing and independence of individuals families and communities across Queensland Victoria and New South Wales.

About the Role

As a Customer Care Consultant in ourWorkforce Australia (WFA)team you will play a vital role in providing exceptional service to our customers. Your responsibilities include handling calls supporting with administrative tasks and collaborating with mentors and our customers to progress our customers on their employment journey.

Other key duties will include :

• Learn Our Services : Understand the employment services offered by us to confidently guide customers stepbystep through the processes.
• Collaborating with Mentors : Work closely with onsite mentors to understand individual customer needs and support their journey towards employment.
• Communication : Engage with customers and our teams on site via phone email teams and SMS to ensure effective communication.
• Administrative Support : Provide crucial administration and diary management assistance to our mentors on site.
• Ensuring Data Accuracy : Maintain data integrity across our diverse systems to support seamless operations.

What you will bring to the role :

• Previous experience in a fastpaced customer service role preferred especially in a call centre environment.
• Proficiency in Microsoft Outlook essential familiarity with Excel WAOP and JobReady a plus
• Ability to handle challenging situations with resilience and empathy.
• A Willingness to support colleagues and contribute to a positive team culture.
• Experience working to KPIs or targets; we will of course help you along the way
• You are a true people person and can easily connect with others regardless of their background
• Resilience and a sense of calm when dealing with those trickier conversations
• Happy to pitch in to help the wider team when needed
• Excellent time management and organisation skills and great attention to detail; you dont miss a beat!

Benefits and Perks

• Salary Package up to$15900of your annual salary tax free and additional$2650for meal and entertainment expenses
• Use your pretax income to purchase a new or used car saving on both the purchase price and running costs
• Discounts on Corporate Private Health Insurance selected Kia vehicles and white goods at Harvey Norman
• Discounted family gym memberships through Fitness Passport
• Supportive induction and learning opportunities
• 6 weeks paid parental leave for primary carer
• Free coaching and counselling through our Employee Assistance Program
• Reward and Recognition Program

Intrigued Wed love to hear from you. Please click apply to submit your application and join #TeamPossible today!

Community Solutions Group is part of Endeavour Foundation one of Australias largest employers of people living with disability where being inclusive and diverse is not just an aspiration it is who we are! Fostering a diverse and inclusive culture is at the heart of everything we do and getting it right goes hand in hand with living our organisational values and our purpose of making possibilities a reality.

Community Solutions encourages applications from people of all ages nationalities abilities and cultures. This includes Aboriginal and Torres Strait Islander peoples CALD (Culturally and Linguistically Diverse) the LGBTQI community and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicants needs.

Required Experience :

Contract

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 65000 - 70000