Training Manager

About Our Client

This opportunity is with a well-established organisation operating in the retail industry. As a large organisation, they are committed to implementing innovative technology solutions to enhance business operations and customer experiences.

Job Description

Design and deliver training programs for technology and CRM (Salesforce) initiatives

Conduct training needs analysis and develop tailored learning plans

Create engaging content : e-learning modules, guides, workshops, and simulations

Facilitate in-person and virtual training sessions across diverse user groups

Collaborate with change, delivery, and tech teams to align training with project goals

Support user adoption through coaching, job shadowing, and post-go-live refreshers

Maintain and update knowledge management content for new systems and processes

Track training effectiveness and continuously improve based on feedback

The Successful Applicant

Strong background in L&D or training delivery within tech or digital environments

Skilled in instructional design and creating blended learning solutions

Experience supporting CRM or system implementations (Salesforce ideal)

Confident communicator with strong stakeholder engagement skills

Proactive, adaptable, and collaborative team player

Able to simplify complex technical concepts into clear, practical content

Holds or is working towards Cert IV in Training & Assessment (TAE40122)

Passionate about driving change and improving user adoption through learning