Manager Customer Experience

2 days ago Be among the first 25 applicants

Salary : $215,000 TRP

Work Type : Full Time, Fixed Term (3-year Project-based Contract)

Public Sector People on behalf of Randwick City Council

Drive strategic transformation and deliver exceptional customer experiences at a progressive metro Council.

Public Sector People are proud to be partnering with Randwick City Council to recruit a dynamic and visionary Manager Customer Experience. This is a unique opportunity to champion a customer-first approach across all Council touchpoints, developing integrated systems and fostering a collaborative culture that enhances community connection and service excellence.

Location : Randwick, NSW

Salary : $215,000 TRP

Work Type : Full Time, Fixed Term (3-year Project-based Contract)

Public Sector People on behalf of Randwick City Council

Drive strategic transformation and deliver exceptional customer experiences at a progressive metro Council.

Public Sector People are proud to be partnering with Randwick City Council to recruit a dynamic and visionary Manager Customer Experience. This is a unique opportunity to champion a customer-first approach across all Council touchpoints, developing integrated systems and fostering a collaborative culture that enhances community connection and service excellence.

About The Role

Reporting to the Director Corporate Services, you will be responsible for :

Shaping strategic direction as part of the Council's Leadership TeamLeading the development and implementation of customer-centric systems and digital platformsCoaching teams to ensure community members receive responsive and accurate serviceUsing data, analytics and feedback to design tailored engagement strategiesPartnering across Council departments to embed collaborative and consistent service deliveryDriving continuous improvement and innovation in all areas of customer experience

What You'll Bring :

Degree qualifications in business, customer service, administration, or significant experience in leading complex customer service environmentsExperience resolving high-stakes customer issues in a complex settingHigh-level strategic planning and budgeting skillsExpertise in interpreting data and insights to guide decision-makingStrong leadership presence and values-aligned decision-makingDemonstrated experience in managing transformational change and embedding a culture of service excellence

Why Randwick?

Champion innovation and community-centred service in a high-impact leadership roleJoin a forward-thinking Council with a strong commitment to continuous improvementShape the future of local government customer experienceCollaborate with a progressive and inclusive leadership cohort

Ready to lead a customer-first transformation at one of Sydney's most innovative LGAs?

Reach out to Esme Lynch at Public Sector People on 0413 282 765 today. Alternatively, please email

Applications must be submitted online by 11 : 59pm, Monday 7th July 2025.

Please note, recruitment activity will commence prior to the closing date.Seniority levelSeniority levelDirectorEmployment typeEmployment typeContractJob functionJob functionGeneral Business and AdministrativeIndustriesArchitecture and Planning, Government Administration, and Government Relations ServicesReferrals increase your chances of interviewing at Public Sector People by 2x

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