Student Affairs Officer

Are you passionate about supporting students and creating a fairer university experience? Join our dedicated Student Affairs Unit, where your work will make a meaningful impact on how student concerns are handled with care, transparency, and integrity.

• About the opportunity

As a

• Student Affairs Officer
• you will play a key role in managing and resolving student complaints and conduct matters. You'll work within established frameworks to ensure issues are addressed in a timely, fair, and student-centred manner.

You'll liaise with students and staff, write high-quality case communications, and contribute to continuous improvement projects across the unit. Your work will help shape a culture of procedural fairness, cultural safety, and trauma-informed practice.

Your key responsibilities will be to :

• manage a caseload of student complaints and conduct matters, ensuring fair and timely resolution in line with University policies
• communicate sensitively with students and staff to clarify concerns, gather information, and explain outcomes
• prepare clear and well-structured correspondence, briefing notes, and outcome letters
• provide advice on complaint procedures and student conduct expectations
• maintain accurate and confidential records in accordance with privacy requirements
• support responses to complaints received from external bodies, including the National Student Ombudsman
• contribute to service improvements by identifying trends and opportunities through data and feedback
• participate in team meetings, training sessions, and continuous improvement activities.
• About you
• strong written and verbal communication skills, with the ability to draft clear and professional correspondence
• confidence in handling sensitive matters with discretion and empathy
• strong attention to detail and can manage competing deadlines
• experience in complaints handling or case management, ideally in higher education, public sector, or insurance
• works well both independently and as part of a collaborative, student-focused team.
• Sponsorship / work rights for
• Australia
• Work Rights : you must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.
• Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

• EEO statement

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion.

• How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the

• Apply
• button at the top of the page.

For employees of the University or contingent workers, please login into your

• Workday
• account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
• The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

• Applications Close

Sunday 13 July 2025 11 : 59 PM