At Strata Community Insurance, we've spent decades delivering tailored insurance solutions that protect Australia's strata communities. As a privately owned specialist insurer, we are known for our deep expertise, reliable service, and strong industry partnerships.
We're now looking for a proactive and experienced Claims Consultant to join our growing QLD team. Located in Brisbane, this is a great opportunity for someone who combines technical insurance knowledge with empathy, sound judgment, and a proactive approach to resolving complex claims—someone who takes ownership, communicates with clarity, and thrives in a collaborative, fast-paced environment.
About the Role
As a Claims Consultant, you will :
Proactively manage claims end-to-end—analysing policy terms, applying sound judgement, and ensuring valid claims are resolved efficiently and fairlyCommunicate confidently and empathetically with assessors, builders, brokers, and strata managers—building strong relationships and exceeding service expectationsNavigate escalations and high-value decisions with care—referring where appropriate and ensuring decisions align with company policies and delegationsSelect and coordinate service providers—working with assessors, builders, legal experts, and more, all within our proven claims frameworkContribute to continuous improvement—sharing insights and ideas to lift process, outcomes, and customer experienceAbout You
You're a motivated insurance professional with a strong foundation in claims management. You enjoy solving problems, working with people, and making a real difference in moments that matter.
You bring :
Prior experience managing property claims or loss adjustingStrata experience would be highly valued but not essentialClear, professional, and empathetic communication skillsA curious mindset and a drive for continuous improvementStrong attention to detail and the ability to make sound decisions under pressureFull working rights in AustraliaWhat You'll Love Here Flexibility : the cornerstone of how we work from our Brisbane CBD office.Career Development : individual development plans tailored to your goals completed with training and qualifications.Leave Benefits : Option to purchase extra leave and paid parental leave with superannuationFinancial Safeguards : Salary continuance insurance and salary-sacrifice optionsWellbeing Support : 24 / 7 access to Employee Assistance Program (EAP)Ready to Make a Difference?
If you're excited about managing claims with confidence, collaborating across specialties, and growing your career, we'd love to hear from you.
Apply now and start a fulfilling journey to build a Better, Brighter Strata Community.
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Consultant • Australia