Manager, Customer Success - APAC

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Join to apply for the Manager, Customer Success - APAC role at Vanta

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At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As the Manager, Customer Success, you will lead a team of Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention across all of our APAC customer segments. You will develop a high performing team of CSMs who are customer value focused and results driven.

The Manager, Customer Success will be responsible for influencing the design of our strategy, as well as implementing / adapting how it will be delivered through their team so that the goals of the function are achieved and surpassed at every successive step Vanta takes in pursuit of securing the internet and protecting consumer data.

What you’ll do as a Manager, Customer Success at Vanta :

• Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountability
• Influence strategy and design of the customer success methodology including implementation, adoption, customer value and risk management
• Define strategies and coach your team to achieve KPIs including revenue retention and customer health
• Through coaching your team, drive adoption of effective portfolio prioritization, success planning, risk management and expansion identification.
• Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and CSM skills
• Partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more
• Thrive in a fast paced startup environment and contribute to transformational change

How to be successful in this role :

What you can expect as a Vantan :

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Software Development

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