Vital+ Surry Hills, New South Wales, Australia
Vital+ Surry Hills, New South Wales, Australia
Direct message the job poster from Vital+
Operations & Supply Chain Leader | Driving Efficiency & Growth Across ANZ, UK, & US Markets
Job Title : Customer Service Lead
Location : Surry Hills , Sydney (hybrid – three days in office, two days WFH)
About Us :
Vital+ is an Australian based rapidly growing Health and Wellness e-commerce company with operations across Australia, the US, the UK, and New Zealand. We specialize in providing accessible, high-quality portable ice baths and saunas designed for home use. Our mission is to enhance health, wellness, and recovery for people all around the world.
Job Description :
Reporting to the Vital+ Operations Manager, as Customer Service Team Leader you will manage a squad of 4–6 offshore agents handling email, live-chat and social enquiries. You’ll have a hands-on role handling day to day ticket enquiries, owning daily performance against critical KPIs and SLAs, coaching your team to deliver seamless customer experiences whilst partnering with Operations, Logistics and Marketing. You’ll also champion the adoption of AI-assisted replies & Phone Support process automations in Gorgias to scale support as Vital+ continues its global growth.
Key Responsibilities :
Requirements :
Why Join Us?
Visit link below for more :
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Industries
Wellness and Fitness Services
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Customer Service • Sydney, New South Wales, Australia