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Customer Service Officer

AmpersandCanberra, Australia

7 days ago

Job description

End date : 6 months (possibility of extension)

Pay rate : Up to $44.10 / hour + super

Location : Canberra / WFH hybrid

Primary purpose of the role

Provide the first point of contact for all customers and a main reception function for the organisation.

Key responsibilities

Entering and responding to information in property system relating to the day to day maintenance of properties and customer enquiries and create and maintain records and work orders by inputting data into the records management and property management and maintenance systems accurately, within agreed timeframes and in accordance with established processes.

Essential requirements

Demonstrated experience in a high volume customer service or call centre role with an understanding of Building Maintenance and Tenancy issues

Sound organisational skills, including the ability to effectively manage multiple tasks, determine priorities and demonstrate resilience in high pressure situations.

Well developed communication (written and oral), interpersonal, representational and negotiation skills, including demonstrated ability to establish and maintain effective communication and working relationships with internal and external clients.

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Customer Service Officer • Canberra, Australia