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Customer Service / Lounge Officer - Melbourne
Rex (Regional Express)Melbourne, Australia8 days ago
Job descriptionPosition responsibilities Assist in the movement of passengers to and from the aircraft via company vehicles Assist in the movement of crew and passengers to and from aircraft parking bays. Customer Service duties, including assistance with check-in, way finding and other assistance as required for Rex passengers. Provide assistance to special needs customers including passengers requiring a wheelchair, unaccompanied minors and elderly passengers Boarding assistance / Gate lounge duties. Assist with lounge requirements, including processing of guests, restocking of lounge supplies and cleaning Assist with purchasing Rex supplies Assist with mail collection and banking Other procedures and activities determined on a local basis where appropriate Comply with company requirements set out in company's safety policy and standard operating procedures. Other duties as requested by the Airport Manager Selection Criteria Previous customer service experience is essential Previous experience with customers with special needs is preferred General understanding of airline operations Ability to work under pressure and in a team environment Current Drivers Licence Ability to obtain an ASIC (Aviation Security Identification Card) and Airside drivers licence High level of fitness High standard of professionalism Image and presentation of a high standard Please note : _ Under the Rex Group _COVID-19 Mandatory Vaccination Policy_ all new customer-facing frontline employees must be fully vaccinated with an Australian Government Department of Health approved COVID-19 vaccine and provide evidence of vaccination and all other employees must follow the requirements as outlined in the Policy. To apply
An excellent opportunity exists for a suitably qualified and highly motivated individual to join the Rex Melbourne Airport Team in the role of a permanent part-time Customer Service / Lounge Officer.
- Reporting
This position reports to the Melbourne Airport Manager.
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Customer Service Officer • Melbourne, Australia