Project Officer - Energy Social Programs

Do you want to make a difference for NSW households and small businesses impacted by the cost of living crisis?

This is an excellent opportunity for someone with a can-do attitude and strong work ethic to support the people of NSW.

• Join a world-class organisation
• Be part of a friendly, supportive and high performing team
• Support high-priority and high-profile programs and projects
• About the Opportunity

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) is seeking Project Officers to play key roles in supporting delivery of the NSW Government's $435 million Energy Social Programs and the Commonwealth Government's $1.1 billion National Energy Bill Relief program in NSW.

As a Project Officer in the Energy Social Programs Branch, you will take a customer-focused, innovative and holistic approach to project management, governance and program delivery. You will contribute to continuous improvement of digital tools, systems and processes with a focus on delivering positive customer outcomes and user experiences.

You will consult and collaborate with other policy and program teams across DCCEEW to support, leverage and implement a shared approach and maximise public value. You will also develop and maintain relationships with co-delivery partners including energy businesses, Service NSW, consumer groups and non-government organisations (NGOs). Some of the key projects and functions the advertised roles will help deliver include :

• Developing and implementing new ICT systems and processes to improve program delivery and place the customer at the centre of design.
• Implementing a comprehensive marketing, communications and community outreach strategy to increase awareness and uptake of the Energy Social Programs and National Energy Bill Relief program. This includes supporting the development of tailored approaches for First Nations, culturally and linguistically diverse and regional communities as well as people with a disability.
• Developing and implementing a range of internal and external reporting, auditing, governance, probity and fraud-prevention frameworks and activities.
• Supporting reviews of and reforms to the Energy Social Programs to improve customer experience and achieve energy affordability outcomes.
• Talent Pool

A talent pool will be created through this recruitment process. A talent pool represents a group of applicants who have been assessed and identified as suitable for this role or similar roles and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

• About You
• Ideally, you will possess the following skills, experience, and attributes : _
• Experience in project management, stakeholder engagement, governance, process improvement, reporting, communication, research and / or analysis.
• You are organised, able to multi-task and solutions oriented.
• You are driven and thrive in a high-volume, fast-paced environment

For more information read the full Role Description

• Project Officer - Energy Social Programs
• About the Team

The Energy, Climate Change & Sustainability (ECCS) Group within DCCEEW leads strategic policy, programs and major initiatives on renewable energy and energy security, climate change and environmental sustainability.

The Energy Social Programs Branch within ECCS designs, delivers, governs and reviews NSW Government programs that support households and small businesses to pay their energy bills and stay connected to essential services. This includes over $1.5 billion worth of programs in the financial year 2024-25.

• The existing $435 million Energy Social Programs, including six energy rebates, one crisis support scheme and one debt relief scheme; and
• The extended $1.1 billion National Energy Bill Relief Fund to support every household and small business in NSW, funded by the Commonwealth Government and delivered by the NSW Government.

We are a friendly, collaborative and supportive team that values a positive workplace culture.

• Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state's environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state's natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity an