Customer Service Officer

Introduction

About us :

Brown Family Wine Group is one of Australias most loved and respected winecompanies built on over 130 years experience in quality winemaking market leading innovation and family values that are at the heart of everything we do as a business.

Our portfolio has grown over time to now include market leading wine brands such as Devils Corner from the East Coast of Tasmania Tamar Ridge and Pirie from Tamar Valley Tasmania Innocent Bystander from the Yarra Valley and of course Brown Brothers from Milawa Victoria the spiritual home of our business.

We are a proud and passionate business who are strong on values and culture. Most recently we haveidentified by workplace culture authority Great Place to Work asone of the 100 Best Workplaces in Australia for 2024. We have also maintained our certification as A Great Place to Work for the sixth year in a row and are committed to honouring this recognition throughout all aspects of the business

Description

About the Role :

Reporting to the Customer Service Manager and working alongside a dedicated team of Customer Service Officers your primary responsibility will be to ensure customer orders and general enquiries are actioned and processed according to our Customer Service standards and procedures.

Skills And Experiences

About You :

We are looking for a friendly enthusiastic and selfmotivated individual with a strong appreciation of customer service. The successful applicant will have a high level of computer literacy demonstrated ability to use initiative and work without direct supervision and excellent communication skills verbal written interpersonal negotiation. Someone with the ability to work effectively under pressure when required and has developed analytical and problemsolving skills.

Whats on Offer :

• Work within one of Australias leading wine companies
• A flexible and supportive working environment
• Be part of a passionate and dedicated team
• Generous employee benefits including discounts on all products

More Information :

Further information and or to obtain a copy of the position description for this position please contact Ashlee Russell onor email

If this role interests you and you believe you have the skills and experience to be successful in this role then we would love to hear from you!

Advertising closes COB Tuesday 20 May 2025 and applications will be reviewed upon receipt. Please do not delay in applying.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Gig

Experience : years

Vacancy : 1