Sales Coordinator - Perth

We are seeking a highly organized and customer-focused Sales Coordinator to join our dynamic team based in Hazelmere, Perth. The Role We are seeking a highly organized and customer-focused Sales Coordinator to join our team in Hazelmere, Perth. This role involves providing exceptional customer service via telephone and email, converting inbound sales inquiries and leads into orders.

As a key member of our Sales Team, you will report to the Sales Manager and be responsible for :

Assisting Sales Coordinators with sales inquiriesManaging customer escalation processes effectivelyAssisting new and existing customers with processing orders, creating quotes, and following up with issued documentation promptlyHelping customers select the best products to meet their needsManaging email, phone, and social media inquiries from new, existing, and potential customersEntering complex sales orders accurately into the CRM databaseBecoming a subject matter expert for rural water storage solutionsProviding administrative support to the Rural sales teamLiaising with the Finance team to process payments and resolve discrepanciesLiaising with the Installations team to process additional fittings and items in existing ordersTo be successful in this role, you will have : Sales experience in manufacturing, construction, agriculture, or related industriesTertiary qualification in administration, business, sales, or equivalent industry experienceA strong understanding of Customer Service proceduresExcellent attention to detail and time management skillsExcellent relationship-building skills for internal collaboration and external customer managementExperience using CRM software, e.g., Microsoft NAVisionInitiative, independent thinking, problem-solving, and consultation skills, with the ability to develop a positive, accountable, customer service-focused cultureExceptional interpersonal and people management skillsAbout Us Kingspan Water & Energy Pty Limited is a market leader in water storage, rainwater harvesting, and wastewater treatment solutions. We manufacture, deliver, and install our innovative products for residential, commercial, and rural clients across Australia.

We operate 12 manufacturing sites nationwide, from Adelaide to Townsville and Perth. As part of the Kingspan Group, a global leader in insulation and building products, our mission is to accelerate a net-zero emissions future, prioritizing the well-being of people and the planet.

What's in it for you : Growing, successful businessGreat benefits including employee shopping discountsEmployee reward and recognition programEmployee Assistance ProgramCompany uniform and PPE providedPaid parental leaveThe Recruitment Process Shortlisted candidates may be required to :

Provide information for background checksDemonstrate legal eligibility to work in AustraliaUndertake a pre-employment drug and alcohol testComplete a medical assessment relevant to the roleIf you're passionate about delivering outstanding service and thrive in a fast-paced environment, we would love to hear from you!

Due to the high volume of applications, only shortlisted candidates will be contacted directly by our People & Culture team. We thank everyone in advance for applying.

Kingspan encourages applications from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, CALD communities, and people with disabilities.

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