Customer Liaison Officer (Scheduling)

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Apply now Job no : 494345

Work type : Full time

Location : Glenfield

Categories : Customer Liaison

Throughout your career, you have become no stranger to working in a fast-paced environment where no two days are the same.

You come with a fantastic skill set that includes verbal and written communication, strong administration, and sound IT knowledge with the ability to pick up and navigate different software and applications.

We are a not-for-profit organization, but more importantly, we are like one big family and treat each of our residents, families, and team members with the same levels of passion, care, and respect.

We hope you will join our fantastic Whiddon Family in our Customer Liaison Team, based in Glenfield, on a permanent full-time basis (working Monday to Friday from 6 am to 6 pm).

As a Scheduling Officer, your role will include scheduling of Community Care clients, managing shared inboxes and phone calls, maintaining and adjusting the roster as required, data entry, record keeping, and working towards KPIs.

WHAT WE OFFER

At Whiddon, we provide our people with benefits that will enhance their experience and provide them with things they actually want and will use. Our benefits are centered around ‘Five Pillars’ – mind, body, financial, social, and career.

• Comprehensive leave options to support you in mind and body (Permanent employees)
• 5 weeks Annual Leave (or the option to cash out Annual Leave)
• Access to Long Service Leave after 5 years
• 12 weeks paid Parental Leave
• Up to 5 days paid Fertility leave
• Up to 3 days paid Community Service leave each year
• Up to 4 days paid Compassionate leave
• Extra public holiday per year with Frank Whiddon Day
• Employee Assistance Program for when you need extra support
• Salary Packaging options so you can keep more of your pay. You can increase your hourly rate by more than $2 through salary packaging, which allows up to $611.53 per fortnight for mortgage, rent, school fees, etc., and up to $101.92 per fortnight for entertainment activities like cafes, restaurants, etc. Additionally, there are options for remote living, utilities, holiday transport, novated leasing, financial wellness programs, and more.
• Quarterly gifts, including Cost of living vouchers, ACE Day, Christmas gifting, and other ad-hoc gifts.
• Access to retail benefits and discounts, including cinema passes, concert and sports tickets, food vouchers, and more!
• Employee Referral Program : get paid up to $500 to refer our next Whiddon star.
• Learning and development opportunities through Scholarships, Leadership Programs, Traineeships, and more.
• Recognition programs such as Just in Time Recognition, Milestone Celebrations, and Annual Awards.
• Recognition for successfully completing your probation period.
• Locations across NSW and QLD, with options to relocate or transfer between our Homes.

HOW TO APPLY

To apply for this position, please submit your resume addressing the above criteria. For more information about this role and the benefits of a career at Whiddon, visit our website : careers /

Advertised : 12 Jun 2025

Applications close : 12 Jul 2025

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Join a company committed to providing exceptional care to older Australians. We have a full-time position available in our Customer Liaison team. Express your interest to work at Whiddon. Once a matching position becomes available, we will contact you. You can also sign up to receive notifications when jobs of your interest are posted.

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