Customer Care Manager, Engie Retail, Melbourne

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

• Join us and be part of the adventure of the century!
• At ENGIE, great adventures always start with a simple "hello" and the desire to take action for tomorrow.

If, like us, you strongly believe the energy transition holds opportunities for you and for everyone, then look no further, you belong with us!

We, the 98,000 people who work for the Group, are present on every continent. Driven by our industrial culture, we rely on our unique integrated model to accelerate growth in renewable energies, develop a portfolio of flexible assets, operate infrastructure to transport gas and electricity, and deploy decentralized infrastructure to support and accelerate decarbonization among our customers.

Become a "Transition Maker", join the Group to experience fulfilling opportunities and build a career that suits you.

You'll be responsible for leading and empowering the customer service team to deliver outstanding support and service experiences. You'll play a pivotal part in driving customer satisfaction, retention, and loyalty—key factors in the company's long-term success. Acting as the voice of the customer across the organization, you'll ensures that both customers and service agents are central to decision-making and operational improvements.

You'll be involved in developing and executing customer service strategies, policies, and procedures that promote consistency, efficiency, and excellence. You'll be accountable for managing customer interactions across all touchpoints, resolving escalations effectively, and ensuring service levels meet or exceed expectations. Additionally, this position oversees cost-to-serve performance and contributes to financial and operational goals. Success in this role requires strong leadership, strategic thinking, cross-functional collaboration, and a commitment to continuous improvement and service innovation.

3 experience