This job offer is not available in your country.

Acquisition Team Leader

HBF HealthPerth, Western Australia, Australia

13 hours ago

Job description

Join to apply for the Acquisition Team Leader role at HBF Health

5 days ago Be among the first 25 applicants

Join to apply for the Acquisition Team Leader role at HBF Health

Get AI-powered advice on this job and more exclusive features.

Flexibility with hours and work-from-home options
Fully Subsidised Corporate Gold Health Cover for you and your family
13 days personal leave per year + 2 volunteering days per year
18 Weeks parental leave
Access to corporate discounts across a range of retail, restaurants, hotels and banking

HBF Employee Benefits

Flexibility with hours and work-from-home options

Fully Subsidised Corporate Gold Health Cover for you and your family

13 days personal leave per year + 2 volunteering days per year

18 Weeks parental leave

Access to corporate discounts across a range of retail, restaurants, hotels and banking

About The Opportunity

As the see-u Acquisitions Team Leader at HBF, you’ll lead a high-performing team dedicated to delivering exceptional service and driving membership growth through the see-u by HBF channel. This role is pivotal in ensuring that our members receive outstanding support while also achieving organisational sales and growth targets.

You’ll be responsible for managing day-to-day operations, coaching and mentoring your team, and collaborating with internal and external stakeholders to enhance acquisition processes. Your leadership will directly influence member satisfaction, retention, and the overall success of the see-u Acquisitions Team.

Key Responsibilities

Lead and coach the see-u Acquisitions Team to meet and exceed membership growth targets

Deliver exceptional service by identifying member needs and aligning them with suitable health insurance products

Collaborate with the Senior Operations team to develop and deliver training materials for see-u and Broker teams

Recruit, onboard, and support new team members to ensure a smooth integration into the team

Monitor and improve team performance through regular feedback, coaching, and development plans

Liaise with external stakeholders, including brokers, to resolve system issues and support acquisition efforts

Identify and implement improvements to enhance acquisition, member satisfaction, and team wellbeing

Manage operational risks and ensure compliance with HBF’s Risk Management Framework

Handle escalations and member complaints, ensuring timely and effective resolution

Support outbound campaigns and marketing initiatives to drive acquisition and retention

About You

Demonstrated experience in a sales and customer service leadership role, preferably in a contact centre or retail environment

Strong communication and interpersonal skills, with the ability to engage and motivate a team

Proven ability to manage change and drive performance in a competitive environment

Exceptional organisational and time management skills, with the ability to prioritise effectively

Experience in health insurance products and services is desirable

Proficient in Microsoft Office and CRM systems

A continuous improvement mindset and a passion for delivering outstanding member experiences

Next Steps

To apply, click on the "Apply Now" button and submit your resume outlining your relevant experience. Our recruitment process includes reference checks, National Police Clearance, and verification of working rights in Australia.

At HBF, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Insurance

Referrals increase your chances of interviewing at HBF Health by 2x

Perth, Western Australia, Australia 2 weeks ago

Subiaco, Western Australia, Australia 1 day ago

Operations Shift Manager, Amazon Logistic

Kewdale, Western Australia, Australia 2 days ago

Perth, Western Australia, Australia 2 days ago

Joondalup, Western Australia, Australia 1 month ago

Programs Engagement Manager - Perth, Western Australia

Perth, Western Australia, Australia A$90,000.00-A$99,000.00 1 month ago

Customer Experience Optimisation Manager

Leederville, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia A$135.00-A$150.00 2 weeks ago

Guildford, Western Australia, Australia 1 day ago

Perth, Western Australia, Australia 1 week ago

Hope Valley, Western Australia, Australia 4 days ago

Nedlands, Western Australia, Australia 2 days ago

Perth, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia A$70,000.00-A$73,000.00 2 months ago

Perth, Western Australia, Australia 1 day ago

Perth, Western Australia, Australia 5 days ago

Perth, Western Australia, Australia A$130,000.00-A$150,000.00 3 days ago

Perth, Western Australia, Australia A$220,000.00-A$260,000.00 1 week ago

Perth, Western Australia, Australia 2 days ago

Perth, Western Australia, Australia 5 days ago

Perth, Western Australia, Australia 1 week ago

Bibra Lake, Western Australia, Australia 1 month ago

Perth, Western Australia, Australia 1 day ago

Construction Manager - Small Works ($300k - $5m)

Perth, Western Australia, Australia 2 weeks ago

Perth, Western Australia, Australia 1 week ago

Team Performance Manager - Baycorp Perth

Perth, Western Australia, Australia 1 week ago

East Cannington, Western Australia, Australia 1 month ago

Perth, Western Australia, Australia 2 days ago

Northbridge, Western Australia, Australia 2 weeks ago

Hilton, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia 4 days ago

South Perth, Western Australia, Australia 1 day ago

Butler, Western Australia, Australia A$52,000.00-A$70,000.00 2 weeks ago

Perth, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search

Acquisition Team Leader • Perth, Western Australia, Australia