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Customer Experience Manager

Customer Experience Manager

WOW RecruitmentSydney, NSW, AU
30+ days ago
Job description

Customer Experience Officer

Sydney CBD | On-Site

Rapidly expanding team

80k - $95k + Super

Are you passionate about customer experience and want to make a real impact in the property and finance space?

Our client is one of Australia’s leading provider of deposit bonds, is looking for a Customer Experience Officer  to be the first point of contact for brokers, partners, and customers. You'll play a key role in helping Australians secure their homes — guiding them through the deposit bond process with clarity, urgency, and care.

Why You’ll Love It

  • Join a trusted market leader backed by a global financial services group
  • Make a meaningful impact helping Australians achieve property ownership
  • Be part of a close-knit, high-performing team that values innovation and service
  • Enjoy a fast-paced, supportive environment with genuine career progression

What You’ll Do

  • Deliver exceptional phone and email support with speed and empathy
  • Guide customers and brokers through the application process end-to-end
  • Conduct due diligence checks in line with underwriting guidelines
  • Manage and follow up on active applications with ownership and urgency
  • Collaborate with internal teams to resolve issues and optimise the customer journey
  • Make outbound calls to follow up on digital leads and drive engagement
  • Identify and help remove roadblocks in processes and systems

    • What You Bring

  • 2–3+ years in a phone-based, customer-facing role (banking, lending, or finance preferred)
  • Strong written and verbal communication — clear, warm, and confident
  • Organised, detail-oriented, and comfortable managing competing priorities
  • Tech-savvy and quick to learn new systems and tools (CRM experience ideal)
  • A proactive, solution-focused mindset and team-first attitude
  • Previous experience in mortgages, lending, or property finance is highly regarded

    • Ready to join a purpose-led business helping Australians get into property faster? Apply now!

    Please note : Only applicants with full working rights in Australia will be considered.

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    Customer Experience Manager • Sydney, NSW, AU