Customer Service Coordinator

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Each relationship with our customers is much more than a simple collaboration : it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.

Joining our sales team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It's a challenge worthy of your ambition : combining a passion for customer relations with technical mastery to turn every opportunity into a success.

In our Sales department, growth is collective : we move forward together, we learn together, and you'll be a key driver. We are shaping tomorrow's electrical world. You can too, Join us!

As a Customer Service Coordinator, you will report to the Customer Service Team Leader based in Sydney, NSW for a permanent contract.

The primary purpose of the Customer Service Coordinator is to provide complete customer service on the phone or via email regarding products and services the company offers.

Your mission Answer all phone calls and emails in a professional and friendly mannerObtain and evaluate all relevant information to handle product and service enquiriesProvide pricing and delivery informationProcess orders promptly and accurately in line with company policy and proceduresEnsure any follow-up actions for customers are organised to meet deadlinesCommunicate and coordinate with other departments to ensure effective customer serviceHandle complaints and problems from all customers and refer major problems to the appropriate personRespond to recalled product, technical, and order enquiries to maximise sales outcomesEnter orders into the ERP system and maintain accurate recordsCheck and raise credits from customersNegotiate delivery dates for specials or out-of-stock goods with production planning, keep track of delivery dates, and alert the appropriate sales staff of any problemsMake outbound calls to customers regarding order processing issues or concerns such as back orders or pricing discrepancies (record details of outbound calls in order)Assist the National Customer Service Manager and Manager, Customer Assurance with any coordination or administration activitiesYour profile Two to three years' experience in a customer service role or a similar positionExcellent communication skills, both written and oralAbility to learn technical knowledge of Hager productsAbility to maturely deal with customer complaints in a calm and professional mannerStrong customer-orientation and service-thinkingIndependent way of workingAbility to communicate effectively with internal and external stakeholdersWhat we offer? Personalized onboarding experience program designed to make your first days smoothOpportunities to learn and grow through Hager Group's awarded HiUniversityInternal career opportunities, over 25% of our recruitments are through internal mobilityWhat are the recruitment stages? Once your CV has been selected, you will be contacted by an HR responsible for an initial phone exchange.You will be invited for an interviewOur success relies on collective energy. Apply now and power up your future with us!

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