Service Manager

Explore your career at Sonnel to discover your dream job and work with a transforming hospitality group. This is a fantastic chance to join a Sydney based hotel group which encourages career growth opportunities. Whilst we have been established in the hotel industry for more than 35 years, we are currently going through a period of growth. We are always looking to increase our hotel portfolio, thus ensuring on-going career development and promotion both internal and external.

As a group, we pride ourselves on being great humans to work with. Everything we do is underpinned by our values - Respect, Positive Intent, Enthusiasm and being Exceptional. We believe the foundation of a strong team starts with its teams. We empowered our people to deliver game-changing hospitality experiences aligned to our values.

As a Service Manager, you will be responsible for overseeing the day-to-day operations across key areas, including the bar, gaming, and TAB. Your leadership will ensure the seamless delivery of high-quality customer service while maintaining a positive and efficient work environment.

• Service Manager
• Key Responsibilities
• Manage daily operations across bar, gaming, and TAB sections, ensuring all areas are running smoothly.
• Supervise and support staff, providing guidance to uphold exceptional customer service standards.
• Enforce adherence to company policies and procedures, including cash control, to ensure compliance across all operations.
• Demonstrate strong attention to detail and effective communication skills.
• Flexibility to work across varying shifts, including days, nights, and weekends.
• Rotating rosters offer an opportunity to develop expertise in all aspects of hotel management.
• Preferred food & beverage experience in a supervisor role.
• Proven management experience within a hotel or hospitality environment, ideally a minimum of 1 year experience.
• Experience in a fast-paced venue is highly valued.
• Valid RSA, RCG, and Advanced RCG certificates.
• You must be a good team player as well as poses a high level of knowledge, expertise in the hospitality industry and be open to change..

If you're Interested, we would love to hear from you.

• How to Apply