The Ritz-Carlton Club - Assistant Manager

We are thrilled to announce the opening of

• The Ritz-Carlton, Melbourne.
• Set to redefine luxury in the city, the hotel's extraordinary design, exceptional experiences and breathtaking views present a stunning new landmark to the Melbourne skyline. Designed with materials inspired by the unique stories of the city, guests will enjoy luxury accommodation, signature dining experiences, holistic wellness spaces and an iconic infinity pool, as well as world-class meeting and event facilities and services
• The Ritz-Carlton Melbourne
• is looking for a
• The Ritz-Carlton Club Assistant Manager
• to join the team on a
• Full-Time
• basis!
• Job Summary

The Ritz-Carlton Club Level experience includes a dedicated concierge and access to the Club Lounge where daily culinary presentations highlight the quintessential flavors and traditions of the destination. This role is responsible in assisting The Ritz-Carlton Club Manager for the operation of both the concierge and club lounge, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the Club Level. Maintains condition of the club lounge and orders supplies and equipment.

• Supporting Operations and Management of the Concierge
• Establishes an effective database to be used by all team members for restaurant and local attractions.
• Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, babysitting, repairs, shopping).
• Provides check-in and check-out services and handles reservations when needed.
• Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
• Maintains awareness of daily operations and events at the hotel.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Supporting Operations and Management of the Club Lounge
• Ensures that all company standards are being maintained in each area of the club lounge.
• Ensures all team members meet or exceed all brand requirements.
• Supervises all areas of club lounge operations in the absence of Room Operations management.
• Maintains working condition of club lounge equipment and orders supplies as necessary.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and being able to comprehend and utilize reports as necessary.
• Understands and complies with loss prevention policies and procedures.
• Opens and closes Front Desk / Housekeeping shifts and ensures completion of assigned shift checklist and other duties.
• Provides a safe working environment in compliance with OSHA / MSDS.
• Coordinates with Food and Beverage to support lounge operations.
• Complies with all corporate accounting procedures.
• Performs required annual quality audit.
• Managing the Guest Experience
• Extends professionalism and courtesy to guests at all times.
• Motivates and encourages staff to solve guest and employee related concerns.
• Provides excellent customer service by being readily available / approachable for all guests.
• Coordinates customer group requests.
• Takes proactive approaches when dealing with guest concerns.
• Assists employees in understanding guests' ever-changing needs and expectations, and how to exceed them.
• Perks, Rewards, Motivations
• The best hotel training opportunities produced independently by
• The Ritz-Carlton Melbourne
• and internationally recognized training programs by Marriott International.
• Access to Marriott's award-winning Live Fully Rewards Program.
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
• Discounts on food & beverage across all our hotels.
• Recognition programs to keep you motivated.
• Wellbeing & mindfulness programs to ensure you stay healthy.
• Employee Assistance Program.
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