Work From Home Customer Service Representative

This is an exciting

• WORK FROM HOME
• opportunity to learn new skills and use your exceptional customer service skills as a customer service consultant for OracleCMS. As an outsourced partner providing white glove service to water authorities, you'll be a key player in delivering exceptional customer service experiences. We are seeking a highly-responsive and customer-focused individual who will be responding to fault enquiries and completing a variety of administration tasks.

Must be available :

• Monday to Friday, 5 : 00pm - 8 : 00am
• 24 hours on the weekend
• Responsibilities
• Monitor SCADA systems, provide accurate reporting and data analysis, complete day-to-day administrational tasks
• Manage customer interactions relating to faults in-line with business and regulatory guidelines
• Notifying customers of water on / off alerts
• Escalation and paging are initiated in accordance with procedures, monitoring sent messages and providing updates in a timely manner
• Skills & Experience
• You are a resilient individual with unyielding determination
• You must be reliable and have a fantastic work ethic
• Flexibility - ability to adapt to customer's needs and to changing priorities
• Excellent organisational and time management skills, must be able to multitask
• Excellent communication and presentation skills, with a professional and friendly demeanour
• Goal and task oriented
• Excellent literacy and numeracy skills
• Ability to absorb a high volume of information and provide appropriate and accurate feedback to customers
• Able to demonstrate active listening skills, attentiveness & empathy
• Customer orientation and ability to adapt / respond to different types of personalities

Your work from home station must have a reliable high-speed connection, preferably NBN and a dedicated workspace at home.

• The initial training will be conducted on-site before you transition to your work from home role.
• Salary
• From $46,487.43 per year
• Benefits
• Work from home

Schedule :

• Monday to Friday
• Weekend availability

Supplemental pay types :

• Performance bonus

Application Question(s) :

• What strategies do you use to ensure excellent customer satisfaction? How do you measure your own success in delivering exceptional customer service?
• Can you describe your previous customer service experience? What types of interactions did you handle, and what were your responsibilities?
• Experience
• Inbound call centre : 1 year (preferred)
• Outbound call centre : 1 year (preferred)
• Customer service : 1 year (preferred)

Work Authorisation :

• Australia (preferred)

Work Location : In person