Customer Service Officer

As Customer Service Officer, You will :

• Proactively and promptly update customers of any delays in deliveries
• Look after customer accounts and update transaction status. Process customer credits on time.
• Generate and analyse backlog orders and participate in review meetings to provide feedback on risks to meet shipment commitments
• Coordinate with offshore Finance team to pay supplier invoices on time
• Tracking customer service KPIs and metrics, and collecting and analysing customer feedback
• Undertake regular product training to enable technical advice to be given to customers and product recommendations to be made based on customer needs
• Petty cash maintenance & office supply ordering, and other ad hoc work
• Required education, experience and skills
• Min Three (3) years experience in customer service, sales, or marketing function
• Intermediate to Advanced MS Office Application - MS Outlook and Excel
• Business systems and tools (e.g., Oracle, JDE, ERP System, SharePoint, etc.)
• Strong interpersonal, communication and relationship-building skills
• Extremely driven, motivated, and enthusiastic
• Able to take ownership and be accountable for actions
• Good time management and ability to prioritise
• General understanding of the quote-to-cash processes
• Must have current authorisation to work in Australia
• About Emerson

Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

We help customers in the world's most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization : Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.

Our Causes - Planet, Humanity, Champion, Inclusion and Future - shape, define and fuel Emerson's culture while inspiring our innovative spirit and driving our focus.

Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your MBA degree, you'll find opportunities with us. Join our team and start your journey today!

Emerson is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.