Support Manager, Disability Services

Golden Heart Services is a thriving organisation dedicated to making a meaningful impact in the disability support industry. Our goal is to be a well-known and trusted provider by delivering top-quality support services and enhancing the lives of our customers living with a disability and their families. This is an exciting opportunity to contribute to our mission and play a vital role in the success of our organisation.

• Our Mission & Values

At Golden Heart Services, we believe in creating a community where everyone shines bright—spreading kindness, empowering individuals, and making a meaningful difference, one golden-hearted moment at a time.

• Key Responsibilities
• Provide leadership and supervision to support staff, including hiring, training, rostering, and performance management.
• Assess client needs and assist them to plan for and access education and training programmes and any additional health and welfare options.
• Support the development and implementation of individualised support plans for clients, focusing on promoting independence, community inclusion, and quality of life.
• Coordinate and oversee the delivery of support services, including personal care, meal preparation, medication management, and household tasks.
• Ensure compliance with all relevant legislation, regulations, and standards, including the National Disability Insurance Scheme (NDIS) Practice Standards.
• Foster a positive and inclusive environment within the house, promoting the rights, dignity, and autonomy of our clients.
• Act as a liaison between clients, their families, support coordinators, and external service providers, ensuring effective communication and collaboration.
• Actively adapts, accepts and is willing to change within the context of the job role and wider organisation or community changes.
• Implement and monitor health and safety procedures, including emergency response protocols and infection control measures.
• Maintain accurate documentation and records related to client care, employee performance, and household operations.
• Participate in ongoing professional development and training to enhance knowledge andskills in disability support practices.
• Monitor and manage budget and KPI's to support long term financial viability, organisational goals and quality standards
• On-call duties.
• Fill in for support work shifts as needed, including providing direct care and support to clients, ensuring continuity of care and service delivery in the absence of assigned support staff.
• Experience
• Previous experience in a similar role within the disability sector, preferably in Supported Independent Living (SIL) and Community settings.
• Skills & Competencies
• Leadership
• Strong ability to motivate and support staff in delivering exceptional client care.
• Client-Centered Approach
• Skilled in understanding and addressing the unique needs of clients with disabilities.
• Communication
• Effective verbal and written skills for engaging with clients, families, and teams.
• Problem-Solving
• Ability to resolve issues with a client-focused approach.
• Regulatory Knowledge
• Familiarity with disability service legislation, including NDIS and SCHADS award.
• Technology
• Proficient in Microsoft Office, client management systems, and data entry.
• Desirable
• Certificate IV in Disability
• Diploma in Community Services
• Leadership & Management Certification

Applications close at midnight on

• 19 June 2025 AEST.

Only applicants with the right to work in Australia will be considered.

No agencies, please.

Pay : $43.08 - $49.28 per hour

Schedule :

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Afternoon shift
• Day shift
• Monday to Friday
• Morning shift
• Shift work

Work Location : In person

Application Deadline : 19 / 06 / 2025