Senior Claims Officer

ParramattaPermanent roleParramatta, 3 days per weekSalary from $113,574 + superAbout the RoleProvide advice and deliver crucial insurance coverage to homeowners in the event a contractor is unable to honour their commitments due to insolvency, death, disappearance or the licence suspension of builders.Provides the best customer experience to homeowners whilst achieving the Home Building Compensation Fund (HBCF) objectivesProvides support and guidance to fellow team members to assist their developmentBenefitsA corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs17.5% annual leave loadingicare day – access to an extra day's leaveComprehensive learning and development supportaligned to icare's Core Capabilities.Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual AwardsAccess to our Employee Assistance ProgramDutiesIt's an exciting time at icare where no two days are the same; as a Senior Claims Officer you will : Develop strong customer relationships and provide a high level of customer service.Manage Home Building Compensation Fund (HBCF) claims end to end with adherence to HBCF service standards, company guidelines and delegated authority.Be responsible for making quality decisions on complex, high value claims whilst providing timely, high quality customer service for both homeowners and HBCFBuild and develop external business relationships.Provide accurate and complete information that is consistent and easy to understand including options about any claim, entitlements, obligations and responsibilities.Work with the team by sharing information, knowledge and resources to achieve the best possible outcomes for allAttend client meetings where necessarySkills & ExperienceMinimum four (4) years experience in Home Warranty (preferable) or other lines of insurance such as personal injury, life insurance, workers compensation working end to end on large loss claims managementUnderstanding of State legislation and regulatory frameworkStrong level of interpersonal skills with an ability and desire to work as part of a teamAdvanced computer skills (Microsoft Office – Word / Excel)CultureWe know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.

We are committed to our people's development so the people of NSW can thrive.About the CompanyWe care for the people of NSW, building confidence and trust so our communities can thrive.

We make the complex simple, so our schemes deliver better outcomes for people and communities.Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.For more information about icare visit our websiteicare operates a direct sourcing model so no agency introductions will be acceptedWe are aCircleBackInitiative Employer – we commit to respond to every applicantA talent pool may be created through this recruitment process.Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

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