Aps3 Participant Support Officer

Our client is currently seeking an enthusiastic and professional Front of House Officer to join the team within a Federal Government Agency based in Murray Bridge.

As the Front of House Officer, you will assist customers in a face-to-face environment by answering enquiries, booking appointments, making assessments on eligibility for payments, and undertaking processing and system entry activities related to a customer's needs. In addition, you will provide general administrative support to the wider team.

You will handle a wide range of matters regarding eligibility, participation, and ongoing access to payments and services for participants.

• Responsibilities may include but are not limited to
• Managing and resolving participant matters by actioning planning tasks in line with relevant legislation
• Providing counter support for the local office including participant enquiries in the self-help kiosks and online platforms
• Resolving customer enquiries, providing information and / or referring customers to appropriate government or community services
• Coordinating appoints with the use of Agency office facilities
• Undertaking research and investigation activities and preparing associated reports and correspondence
• About you

As the Front of House Officer, you will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands. This role will involve

• liaising with participants on a face-to-face basis and at times, delivering difficult news / handling challenging conversations.

To be successful in this role you will ideally have proven experience within a customer service environment, ideally within a Government setting.

In addition, you will demonstrate the following skills and experience :

• MS Office Suite Skills
• Strong Customer Service experience
• Strong communication skills, both verbal and written
• Excellent interpersonal skills
• Strong organisational skills
• High attention to detail
• Having a strong interest or previous experience with the Disability Sector would be an advantage.
• An understanding of or lived experience in the field of disability is highly desirable.

As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.

If you are interested in this role, please APPLY NOW or call Tyler Waterhouse on 08 8400 4433 for more information.

Note : You may be required to provide evidence of your COVID-19 vaccination status.